Claims Administrator – Galway

Exciting opportunity to begin a career within the Insurance industry.  We are currently hiring for a Claims Administrator to join our expanding Claims operations in Galway.  We are looking for individuals at entry level and are also looking for more experienced administrators.

This role as Claims Administrator will be required to support Injury & Liability Claims Handlers in their settlement and business objectives.  Your time will be spent reviewing, actioning & issuing claims correspondence and other duties arising from activities determined by the I&L Claims Teams . You will be desk based and you will work with other colleagues and be part of a team. You will have strong communication and organisation skills.

At RSA Ireland our history goes way back. We can trace our roots to 1710. We are proud of our past, but we’re all about the future. A proud future powered by profitable growth and strong values. 

Headquartered in London, we have over 12,500 people supporting our 9 million customers, in over 100 countries. We’ve a long-standing reputation in Ireland too and have been providing insurance solutions to the Irish market since 1721. With teams in Dublin, Belfast and Galway we support our customers through our affinity and broker channels and our 123.ie business. 

We are committed to building an inclusive culture of continued development, with our people at the very heart of it. ‘Your Best U’ is our people brand and reflects our desire for everyone to bring the very best version of themselves to work every day and we build our culture on our values of love simplicity, do the right thing, be better every day and boundless ambition. We are a flexible employer and understand the need to balance work and life outside the office. This is a flexible role with the ability to work dynamically.

Key Responsibilities:

• Data Input & Imaged Post Management
• Injuries Board (IB) notifications
• RBA requests
• CPC Letter Issue for I&L Teams
• New Claims Set up & administration
• Processing Solicitor nominations - secure email of file documentation to Solicitor
• Assigning post on Dorsal to correct handlers
• Arev Claims
• Assistance with Cheque Issue Process
• Sorting of Physical Post
• Processing Electronic Transfers
• Closed Filing Management
• Closed paper files to be boxed, barcoded and entered onto our closed file database & hand off to Contractor
• Maintenance of the Physical File Tracker
• File Management
• Assistance with file preparation for Audit / TFR/ Data Access Requests & other ad hoc requests
• Preparation of File for hand over to Recovery teams
• All cheques sent out same day
• Closed File Database reviewed daily
• Closed Filing to be completed at least once per week
• Solicitor Nominations to be processed within 3 days
• CPC Letters to be issued on a daily basis to ensure compliance with CPC regulations.

Requirements:

• Knowledge of Microsoft Word, Excel & Outlook
• Previous administration experience is essential
• Organisational Skills
• To adhere always to RSA I&L Claims Best Practice
• To understand the requirements of the Consumer Protection Code
• Organisational Skills

Regulatory Requirements:

Comply with the requirements of the Consumer Protection Code and the Data Protection regulation.

RSA Insurance Ireland DAC and its affiliate companies consider applicants on the basis of qualifications and without regard to race, colour, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally protected status.