Workforce Planning Analyst- Dublin

This Workforce Planning Analyst will be involved using your analytical skills and workforce management experience to develop forecasts and plans to support the effective operation of the business
 
As Workforce Planning Analyst you will spend most of your time conducting research, analysing information, and producing models and reports to manage capacity planning across Operations teams. You are likely to work in a strategy and planning team, involved in resource and financial planning for an operational area. You will have good analytical and problem-solving skills and be able to communicate detailed/complex information.
You will provide input into Operational and Strategic planning and you will have a strong understanding of the business areas you work with.  You will conduct research, analyse data and develop sophistication and accuracy of planning models.  You will leverage planning and analytical tools to improve the Resource Planning capability with the aim of improving understanding of Demand across all channels, improving accuracy of supply and demand forecasts.
You will have strong stakeholder management skills interacting with a range of stakeholders across HR, finance, marketing and senior operational leaders.  You will have good analytical and problem solving skills and be able to communicate detailed/complex information clearly to drive operational improvements.

At RSA Ireland our history goes way back. We can trace our roots to 1710. We are proud of our past, but we’re all about the future. A proud future powered by profitable growth and strong values.
Headquartered in London, we have over 12,500 people supporting our 9 million customers, in over 100 countries. We’ve a long-standing reputation in Ireland too and have been providing insurance solutions to the Irish market since 1721. With teams in Dublin, Belfast and Galway we support our customers through our affinity and broker channels and our 123.ie business.
We are committed to building an inclusive culture of continued development, with our people at the very heart of it. ‘Your Best U’ is our people brand and reflects our desire for everyone to bring the very best version of themselves to work every day and we build our culture on our values of love simplicity, do the right thing, be better every day and boundless ambition. We are a flexible employer and understand the need to balance work and life outside the office. This is a flexible role with the ability to work dynamically.
 
Key Responsibilities:

• Designing and developing forecasting models and capacity plans for Operations teams across the business
• Designing, developing and distributing reports to key stakeholders, demonstrating a strong understanding of data
• Deliver realistic and robust supply and demand plans, highlighting risks and opportunities and making recommendations for the business to meet and exceed their plans
• Identifying and communicating resource challenges to the management team
• Producing analysis to highlight any variances to plan, clearly showing trends and making recommendations to improve performance
• Building strong relationships with the Operations managers and other key stakeholders to gain a strong understanding of the business activities
• Understanding the impact of projects, and other ad-hoc initiatives, on business resources and providing impact assessments to management and project teams
• Helping the Operations teams to achieve service levels
• Identifying opportunities for continuous improvement
• Leveraging WFM best practice and planning tools to produce plans and insight with minimum of effort whilst also increasing accuracy of plans and transparency of assumptions
• Support development and implementation of contact centre and analytical technologies to improve operational performance and resource planning capability.

Requirements:

• Degree in Business or Insurance
• Excellent organisational skills
• Capacity Planning experience
• Strong verbal and written communication skills
• Strong analytical and problem-solving skills
• Make things better

Regulatory Requirements:

• This role is subject to the Fitness and Probity Standards (“The Standards”) , issued under Section 50 of the Central Bank Reform Act 2010 and any subsequent amendments. The role holder must ensure they are fully aware of the Standards and in a position to fully comply with them at all times.

RSA Insurance Ireland DAC and its affiliate companies consider applicants on the basis of qualifications and without regard to race, colour, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally protected status