RSA and 123.ie

Founded in 1710, we are a 300-year-old organisation that is empowering people to put the right things in place to prepare them for their future so that they can live a more fulfilled life free
from worry and anxiety.

Built on resilience, expertise and human empathy, we provide insurance that makes people’s lives easier. We learn from our experiences and build on our strengths every day to deliver the best products and services in the market.

We are always searching for the best protection for our customers with our extensive range of Commercial and Personal Lines products driven by our network of Insurance brokers, scale partners and via our 123.ie brand.

With a global footprint, we have leading positions in Scandinavia, Canada, the UK, Ireland and Middle East. In Ireland, we have offices in Belfast, Galway and Dublin, where we empower our people work flexibly to suit their needs and those of our customers.

We know that if we plan for tomorrow, we can truly make a positive impact on people’s lives today.

Looking to the future

In order to be there for our customers during their greatest challenges we are looking for like-minded individuals who will embrace our strategy:

Our Vision — our ambition:
Prepared to make the difference

Our Mission — how we will live our vision:
Harnessing human expertise with agile technology

Our Purpose — why we go to work every day:
To empower people

Our Values — our DNA:

Love simplicity, Better everyday, Do the right thing, Boundless ambition

We’re looking for people that are open, engaged, curious and striving to make a real difference – not only in their own lives – but in the lives of those around them.

Culture and Community

Culture and community is a key priority within our organisation.
We strive to create a diverse and vibrant workforce where everyone feels valued and everyone’s voice is heard.

In RSA and 123.ie career progression is nurtured and performance is recognised. We help people move forward in life that’s why we put steps in place to encourage our colleagues to learn, adapt and grow.

We cultivate an open and transparent culture where people can be
their true selves. RSA and 123.ie support a stimulated workforce where individuals feel more fulfilled in their role and more comfortable in who
they are as a person.

Most importantly, we care about our environment and the communities around us. We support programmes and events that give back and enhance the lives of the vulnerable and those in need.

We have a dedicated Corporate Responsibility programme that facilitates new ways of thinking to help reduce our carbon footprint, protect our planet
for future generations and give back to our communities.

Head of Innovation & Partner Service

This role is responsible for leading the core Innovation and Partner Service Programmes to deliver the strategic growth and change agenda across the RSA Ireland Business. In addition, this role will be responsible for stimulating an environment for innovation and entrepreneurship and supporting Commercial activities across the business. 

You will work closely with the RSA Ireland Executive Team and Senior Leadership team to ensure implementation of new innovative strategic business projects and transfer of approved and tested innovation functionality across the business

Key Responsibilities:

• This involves scouting and standardising market research methods for novel ideas and insights; strategic innovation; promoting open innovation; and introducing group tools and processes that encourage creative thinking.
• Identifying new market spaces. This includes analyzing trends and market disruptions and searching for emerging new market opportunities. 
• Working directly with the Sales & Growth Leadership team, in addition to the wider RSA Ireland Senior Leadership Team
• Partnering with CEO to develop and leverage new and existing innovation functionality/concepts to be deployed across the business by pushing past boundaries.
• Engagement and cross-functional collaboration with Sales & Growth, Customer Operations, Claims, UW, IS/Tech & Digital.
• Oversight and ownership in leading the Digital programme
• Working in partnership with Director of Intermediary Channels to ensure customer engagement and strategic planning is aligned
• Support the Director of Intermediary Channels in managing the deployment of programs between the business and partners.
• Building the Innovation roadmap, leverage the current strengths of the business and centres of excellence to ensure innovative boundaries continue to span into other areas of the business
• Develop programme KPIs and visuals aligned with the needs of multiple stakeholders to embed effective impact measurement
• Design and embed the overall innovation project pipeline process across the business and governance of the process including improvements that continue to accelerate, build and improve on innovation delivery
• Taking ownership of current strategic innovation programmes/projects that are already inflight ensuring that deliverables are achieved
• Building strong relationships with key stakeholders, including the RSA Ireland Executive Team & Senior Leaders across multiple areas of the business to support & enhance successful delivery across all programmes
• Engagement and work with key Affinity Partners to ensure the Innovation roadmap aligns to our customers strategic intent, aligning strategic synergies that deliver tangible shareholder value and deliver the best outcomes for our customers and our business
• Feedback from the RSA Ireland CEO and wider Executive team
• Implementation and success of agreed programmes
• Increased demand generation levels Customer experience and customer service scores
• Competitive Proposition development and successful implementation
• Proposition development and launch in the affinity and other channels 
• Strategy development to expand footprint across all channels
• Stakeholder management: this is a highly collaborative position internally and externally.
• Consistency, completeness, accuracy and relevance of insights produced

Requirements:

• This role has significant responsibility for the implementation of the Change programmes across the entire RSA Ireland business
• Based in Dublin
• Masters/Degree in Business or other relevant qualification
• 5 Year’s plus experience in a senior leadership position
• Strong track record of delivering strategic innovation programmes
• Self-driven and history of best in class execution and delivery
• Previous experience of working in a dynamic and forward thinking working environment
• Hands on approach to delivery
• Strong knowledge of technology and its development
• Regular proposal for new business initiative based on market and customer data insight: 
• Impactful professional Communication skills
• Effective Market and customer understanding
• Translating insight into opportunity and proposition 
• Cross team leadership
• Outside in thinking reflected in initiatives that worked elsewhere and can be adapted for RSA Ireland
•  Developing new strategic programmes and measuring their impact on the business and in the marketplace 
• Leading a team to a well-articulated business strategy with clear goals set and met 
• Bringing new external thinking to the business

RSA Insurance Ireland DAC and its affiliate companies consider applicants on the basis of qualifications and without regard to race, colour, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally protected status.