Underwriter - Customer Service Operations


Job Ref:
1615

Job Title:
Underwriter - Customer Service Operations

Location:
Knocknacarra - Co Galway

Closing date:
Close date not set

Vacancy Description

Underwriter Customer Operations - Galway

Exciting new career opportunity to enter the Insurance industry.  We are currently hiring for an Underwriter to join our expanding operations in Galway.

This role as Underwriter Customer Operations will give you exposure to Underwriting in the world of general insurances.  We can offer you a vibrant and dynamic environment to work in, paid study days as you work towards your insurance qualification and most importantly an ideally entry into a rewarding career in insurance. This role will start on 9th November 2020

At RSA Ireland our history goes way back. We can trace our roots to 1710. We are proud of our past, but we’re all about the future. A proud future powered by profitable growth and strong values.  
Headquartered in London, we have over 12,500 people supporting our 9 million customers, in over 100 countries. We’ve a long-standing reputation in Ireland too and have been providing insurance solutions to the Irish market since 1721. With teams in Dublin, Belfast and Galway we support our customers through our affinity and broker channels and our 123.ie business.  

We are committed to building an inclusive culture of continued development, with our people at the very heart of it our employees and customers. ‘Your Best U’ is our people brand and reflects our desire that we want to have everyone bring the very best version of themselves to work every day and we build our culture on our values of love simplicity, do the right thing, be better every day and have boundless ambition. We are a flexible employer and understand the need to balance work and life outside the office. This is a flexible role with the ability to work dynamically

Key Responsibilities:

  • You will spend most of your time on the phone providing excellent customer service and making underwriting decisions on car or motor insurance 
  • Working within your Underwriting licence at all times, and escalating underwriting decisions to more qualified colleagues 
  • Managing customer interactions in an efficient, courteous and timely manner to deliver high standards of customer satisfaction whilst maintaining excellent service levels.
  • Focusing on Quality Assurance and working with a coach to develop customer service and technical (underwriting) skills 
  • Compliance with the Consumer Protection Code at all times 

Requirements:

  • Previous experience of the insurance sector, this is highly desirable, although not essential
  • Confident and enthusiastic phone manner 
  • Strong customer services skills, gained within professional environments 
  • Experience dealing with customers whilst recording accurate information into a database
  • Working in a large multinational call centre would be an advantage
  • Experience of Microsoft Word and Excel to an expert level
  • APA qualification or working towards this

Regulatory Requirements:

  • Hold or be progressing toward a recognised qualification in line with the requirements of the Minimum Competency Code for this role (e.g. Grandfathered / APA / CIP / ACII or other recognised qualification)
  • This role is a "controlled function" as defined by the Central Bank Reform Act 2010 Regulations 2011. Any appointment will be conditional on the company being satisfied that you meet the requirements as set out in the Fitness & Probity standards issued in this Act.  CF5&6.

RSA Insurance Ireland DAC and its affiliate companies consider applicants on the basis of qualifications and without regard to race, colour, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally protected status.



Sorry, this vacancy is closed.

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