RSA and 123.ie

Founded in 1710, we are a 300-year-old organisation that is empowering people to put the right things in place to prepare them for their future so that they can live a more fulfilled life free from worry and anxiety.

Built on resilience, expertise and human empathy, we provide insurance that makes people’s lives easier. We learn from our experiences and build on our strengths every day to deliver the best products and services in the market. We are always searching for the best protection for our customers with our extensive range of Commercial and Personal Lines products driven by our network of Insurance brokers, scale partners and via our 123.ie brand.

With a global footprint, we have leading positions in Scandinavia, Canada, the UK, Ireland and Middle East. In Ireland, we have offices in Belfast, Galway and Dublin, where we empower our people work flexibly to suit their needs and those of our customers.  We know that if we plan for tomorrow, we can truly make a positive impact on people’s lives today. 

Looking to the future In order to be there for our customers during their greatest challenges we are looking for like-minded individuals who will embrace our strategy:

Our Vision — our ambition:
Prepared to make the difference

Our Mission — how we will live our vision:
Harnessing human expertise with agile technology

Our Purpose — why we go to work every day:
To empower people

Our Values — our DNA:
Love simplicity, Better every day, Do the right thing, Boundless ambition
We’re looking for people that are open, engaged, curious and striving to make a real difference – not only in their own lives – but in the lives of those around them.

Culture and Community

Culture and community is a key priority within our organisation. 
We strive to create a diverse and vibrant workforce where everyone feels valued and everyone’s voice is heard. 

In RSA and 123.ie career progression is nurtured and performance is recognised. We help people move forward in life that’s why we put steps in place to encourage our colleagues to learn, adapt and grow.
We cultivate an open and transparent culture where people can be their true selves. RSA and 123.ie support a stimulated workforce where individuals feel more fulfilled in their role and more comfortable in who they are as a person. Most importantly, we care about our environment and the communities around us.

We support programmes and events that give back and enhance the lives of the vulnerable and those in need. We have a dedicated Corporate Responsibility programme that facilitates new ways of thinking to help reduce our carbon footprint, protect our planet for future generations and give back to our communities. 

Digital Product Owner/Manager – Dublin

Digital customer experience sits at the heart of everything we do at 123.ie. We have embarked on a digital evolution journey and we require a passionate digital product manager to join the team in helping us launch, manage and grow our digital services.

In this role you will be responsible for managing the roll-out and ongoing improvements to our digital products. You will champion the customer, ensuring all new product developments and initiatives are focused on improving our digital customer experience, but also aligns with our business objectives.

This is a unique role and will suit an individual with a strong business acumen, but who can demonstrate their experience in customer centric digital product management.

If you are comfortable talking at length about consumer behaviours, emerging technologies, modern web design, financial analysis, budgeting and project management all at the same time, you are the individual we are looking for.

Key Responsibilities:

• Own and manage project/product backlog and prioritisation throughout development and product lifecycle.
• Understand the primary business goals and align them with the products development.
• Manage all aspects of 123 digital product from ideation, development, launch, and ongoing improvement.
• Develop product initiative roadmap and manage the roll-out of each.
• Liaise with senior management and cross-department, implementing feedback into actionable outcomes.
• Working closely with Marketing, Digital and IT teams throughout product lifecycle
• Ongoing management of the product development
• Ensuring product is built to the agreed requirement and spec outlined from the outset.
• Maintaining ongoing communication with key stakeholders during the product evolution, including monitoring and reporting on product adoption and performance.
• Take ownership of the product performance ensuring key KPI’s and goals are met.
• Research, asses and develop improvements in order to maximise product performance.
• You are an excellent communicator and have the ability to translate requirements across numerous business functions.
• You work well under pressure and to tight deadlines.
• You are comfortable taking responsibility for the performance of a product and owning the role of identifying, planning and implementing change.
• Presenting and challenging key business stakeholders is common practice for you.
• You love to work closely with multiple departments whether it be IT, Marketing, Sales, Finance, Compliance and Customer Care.
• You have a strong understanding of customer behaviour and are savvy with market insight reporting tools and analysis, drawing insights from data.
• Numbers don’t intimidate you, and you are comfortable with financial assessment practises and benefit analysis reporting.
• You are an advocate for the customer in all interactions with the business when it comes to product direction and decision making.

Requirements:

• Minimum of 4 years’ experience in a similar role
• Work experience in a financial services company preferred
• Proven work experience in a customer focused business function (marketing, customer care, sales or in a digital agency)
• Qualifications in marketing, project management, web development or behaviour science preferred.
• Previous experience in digital marketing and conversion rate optimisation a distinct advantage
• Evidence of managing a digital project from initial concept through to launch.
• Good understanding of digital technology and its evolution.
• Experience using CMS, CRM and Analytics tools
• Proficient in all MS suite of tools

RSA Insurance Ireland DAC and its affiliate companies consider applicants on the basis of qualifications and without regard to race, colour, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally protected status.