RSA

Founded in 1710, we are a 300-year-old organisation that is empowering people to put the right things in place to prepare them for their future so that they can live a more fulfilled life free from worry and anxiety.

Built on resilience, expertise and human empathy, we provide insurance that makes people’s lives easier. We learn from our experiences and build on our strengths every day to deliver the best products and services in the market.

With a global footprint, we have leading positions in Scandinavia, Canada, the UK, Ireland and Middle East. In Ireland, we have offices in Belfast, Galway and Dublin, where we empower our people work flexibly to suit their needs and those of our customers.  We know that if we plan for tomorrow, we can truly make a positive impact on people’s lives today. 

Looking to the future

In order to be there for our customers during their greatest challenges we are looking for like-minded individuals who will embrace our strategy:

Our Vision — our ambition:
Prepared to make the difference

Our Mission — how we will live our vision:
Harnessing human expertise with agile technology

Our Purpose — why we go to work every day:
To empower people

Our Values — our DNA:
Love simplicity, Better every day, Do the right thing, Boundless ambition
We’re looking for people that are open, engaged, curious and striving to make a real difference – not only in their own lives – but in the lives of those around them.

Culture and Community

Culture and community is a key priority within our organisation. 
We strive to create a diverse and vibrant workforce where everyone feels valued and everyone’s voice is heard. 

In RSA career progression is nurtured and performance is recognised. We help people move forward in life that’s why we put steps in place to encourage our colleagues to learn, adapt and grow.
We cultivate an open and transparent culture where people can be their true selves. RSA support a stimulated workforce where individuals feel more fulfilled in their role and more comfortable in who they are as a person. Most importantly, we care about our environment and the communities around us.

We support programmes and events that give back and enhance the lives of the vulnerable and those in need. We have a dedicated Corporate Responsibility programme that facilitates new ways of thinking to help reduce our carbon footprint, protect our planet for future generations and give back to our communities. 

Motor and Property Damage Claims Handler  

Exciting new career opportunity within the Insurance industry.  We are currently hiring for a Claims Handler to join our Claims team in Belfast.  We are looking for individuals at entry level (no prior insurance experience required) and are also have positions for experienced claims handlers.

We can offer you a vibrant and dynamic environment to work in, paid study days as you work towards or progress your insurance qualifications and most importantly a rewarding career in insurance.

Key Responsibilities:

• You will spend most of your time reviewing and assessing claims
• Having high levels of empathy and understanding for our customers
• Depending on your level of experience this will involve taking claim notifications over the phone, providing updates on claims, and working with customers and service providers to progress claims towards settlement. 
• Managing customer interactions in an efficient, courteous and timely manner to deliver high standards of customer satisfaction.
• Working proactively with service providers to ensure fair and efficient investigation and evaluation of liability and damage and agreeing appropriate repair, replacement or reimbursement.
• Supporting more experienced colleagues in the handling of complex cases
• Delivering the highest standards of quality and working with your coach to continuously improv

Requirements:

• Strong customer services skills, gained within professional environments
• Confident, enthusiastic and professional phone manner
• Experience of Microsoft Word and Excel desirable
• Minimum Cert CII qualification desirable but not essential
• Willingness to study towards professional exams
• Role based in Belfast office & working from home

Benefits:

• A competitive salary with an achievable performance related bonus
• Sociable hours of work Monday to Friday with no weekend work.
• A generous pension contribution
• 24 days annual leave plus additional company days and time off for moments that matter (with the option to buy more annual leave)
• Home and motor insurance discounts
• Generous family leave policies
• Great employee social events, recognition awards and team activities
• Energetic and open team dynamic

RSA Insurance Ireland DAC and its affiliate companies consider applicants on the basis of qualifications and without regard to race, colour, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally protected status.