Counter Fraud Claims Handler

Job Ref:

Job Title:
Counter Fraud Claims Handler

Belfast City Centre

Closing date:
Close date not set

Vacancy Description


Founded in 1710, we are a 300-year-old organisation that is empowering people to put the right things in place to prepare them for their future so that they can live a more fulfilled life free from worry and anxiety.

Built on resilience, expertise and human empathy, we provide insurance that makes people’s lives easier. We learn from our experiences and build on our strengths every day to deliver the best products and services in the market.

With a global footprint, we have leading positions in Scandinavia, Canada, the UK, Ireland and Middle East. In Ireland, we have offices in Belfast, Galway and Dublin, where we empower our people work flexibly to suit their needs and those of our customers.  We know that if we plan for tomorrow, we can truly make a positive impact on people’s lives today. 

Looking to the future

In order to be there for our customers during their greatest challenges we are looking for like-minded individuals who will embrace our strategy:

Our Vision — our ambition:
Prepared to make the difference

Our Mission — how we will live our vision:
Harnessing human expertise with agile technology

Our Purpose — why we go to work every day:
To empower people

Our Values — our DNA:
Love simplicity, Better every day, Do the right thing, Boundless ambition
We’re looking for people that are open, engaged, curious and striving to make a real difference – not only in their own lives – but in the lives of those around them.

Culture and Community

Culture and community is a key priority within our organisation. 
We strive to create a diverse and vibrant workforce where everyone feels valued and everyone’s voice is heard. 

In RSA career progression is nurtured and performance is recognised. We help people move forward in life that’s why we put steps in place to encourage our colleagues to learn, adapt and grow.
We cultivate an open and transparent culture where people can be their true selves. RSA support a stimulated workforce where individuals feel more fulfilled in their role and more comfortable in who they are as a person. Most importantly, we care about our environment and the communities around us.

We support programmes and events that give back and enhance the lives of the vulnerable and those in need. We have a dedicated Corporate Responsibility programme that facilitates new ways of thinking to help reduce our carbon footprint, protect our planet for future generations and give back to our communities. 




Counter Fraud Claims Handler

We are currently expanding our offices in Belfast, looking to hire a experienced Counter Fraud Claims Handler to join our busy claim`s team.  

A Counter Fraud Claims Handler role involves handling standard and non-conventional cases using agreed claims processes to achieve settlement and business objectives.  They will spend the majority of your time managing customer interactions, liaising with suppliers, third parties and their representatives, escalating non-standard or complex cases, supporting more qualified colleagues and reviewing policy wordings. 

They will be dealing with customers and third parties on a one to one basis, although They will also work with other colleagues and be part of a team. You will have strong communication, negotiation and organisation skills. 


Key Responsibilities

  • You will be highly experienced in the investigation & handling of suspect claims & the litigation process. 
  • You will contribute to the overall Litigation Strategy for Counter Fraud. 
  • You will be mostly desk-based, reviewing and assessing claims, liaising with customers, Investigators, Solicitors and third parties on a one to one basis.
  • You will need to carry out detailed inquiries & apply your knowledge & experience to progress these cases to a successful conclusion. 
  • You will also work with other colleagues and be part of a team. You will have strong communication, negotiation, presentation and organisational skills.



  • The role is based in Belfast
  • Minimum 2-3 years Liability / Injury claims and fraud handling experience
  • Progression with CII exams
  • Proficient in Excel, Word, PowerPoint and claims handling applications


RSA Insurance Ireland DAC and its affiliate companies consider applicants on the basis of qualifications and without regard to race, colour, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally protected status.

Sorry, this vacancy is closed.

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