RSA and 123.ie

Founded in 1710, we are a 300-year-old organisation that is empowering people to put the right things in place to prepare them for their future so that they can live a more fulfilled life free from worry and anxiety.

Built on resilience, expertise and human empathy, we provide insurance that makes people’s lives easier. We learn from our experiences and build on our strengths every day to deliver the best products and services in the market. We are always searching for the best protection for our customers with our extensive range of Commercial and Personal Lines products driven by our network of Insurance brokers, scale partners and via our 123.ie brand.

With a global footprint, we have leading positions in Scandinavia, Canada, the UK, Ireland and Middle East. In Ireland, we have offices in Belfast, Galway and Dublin, where we empower our people work flexibly to suit their needs and those of our customers. We know that if we plan for tomorrow, we can truly make a positive impact on people’s lives today.

Looking to the future

In order to be there for our customers during their greatest challenges we are looking for like-minded individuals who will embrace our strategy:

Our Vision — our ambition:

Prepared to make the difference

Our Mission — how we will live our vision:

Harnessing human expertise with agile technology

Our Purpose — why we go to work every day:

To empower people

Our Values — our DNA:

Love simplicity, Better every day, Do the right thing, Boundless ambition

We’re looking for people that are open, engaged, curious and striving to make a real difference – not only in their own lives – but in the lives of those around them.

Culture and Community

Culture and community is a key priority within our organisation. We strive to create a diverse and vibrant workforce where everyone feels valued and everyone’s voice is heard.

In RSA and 123.ie career progression is nurtured and performance is recognised. We help people move forward in life that’s why we put steps in place to encourage our colleagues to learn, adapt and grow.

We cultivate an open and transparent culture where people can be their true selves. RSA and 123.ie support a stimulated workforce where individuals feel more fulfilled in their role and more comfortable in who they are as a person. Most importantly, we care about our environment and the communities around us.

We support programmes and events that give back and enhance the lives of the vulnerable and those in need. We have a dedicated Corporate Responsibility programme that facilitates new ways of thinking to help reduce our carbon footprint, protect our planet for future generations and give back to our communities.

Technical Services Specialist – Galway

Exciting new roles for a Qualified Insurance professional to join our team. This Technical Services Specialist will be able demonstrate strong technical knowledge of your function, as well as outstanding customer engagement. This position is based in our Galway offices.

This Technical Service Specialist will be responsible for ensuring there is a high level of product knowledge and technical capability across the department and will work with the Training and Quality team to deliver new starter training, design training material and coach the existing members of the team. Approximately 50% of your time will be spent dealing with /underwriting tasks & 50% training.

The Technical Service Specialist time will be spent working on training and coaching initiatives across all 3 personal lines teams, acting as a Subject Matter Expert and point of referral on projects and minor enhancements. The Technical Specialist will work closely with the Customer Service Manager.

Key Responsibilities:

• Responsible for helping to identify trends, resolve problems and complaints.
• Collaborating closely with the Training and Quality team to continuously improve the training programmes and identify any training needs.
• Designing, developing and delivering engaging training programmes to new and existing employees and evaluate effectiveness of training.
• Keeping training material, process documents and learning aids updated.
• Be a Subject Matter Expert for IT & Transformation projects
• Be a point of referral for more complex queries within the team – underwriting license required
• Demonstrated self-motivation and an ability to work independently without direct supervision
• Excellent communication & presentation skills
• A desire to continue to develop skills and knowledge
• Compliance with legal, regulatory and policy requirements
• Performing other duties as assigned by Manager

Requirements:

• Based in Galway
• Completed CIP (Certified Insurance Practitioner)
• Household underwriting experience
• Previous experiences working within a call or operation centre
• A consistent track record in relation to Technical Quality and Customer Engagement
• Strong technical knowledge in both motor & home is an advantage
• Self-drive and best in class execution and delivery
• A passion for Customer Experience
• Proficiency in Microsoft Office
• Making things better everyday

RSA Insurance Ireland DAC and its affiliate companies consider applicants on the basis of qualifications and without regard to race, colour, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally protected status.