Customer Claims Handler

Job Ref:

Job Title:
Customer Claims Handler

Knocknacarra - Co Galway

Closing date:
Close date not set

Vacancy Description

Customer Claims Handler - Hybrid

This is an exciting new hybrid working career opportunity within the Insurance industry. You will be rewarded with a competitive salary which will progress when you achieve APA & CIP qualification in line with our refreshed reward offering in addition to our excellent employee value proposition and benefits.

We are currently hiring for several Customer Claims Handler roles to join our team based in Galway. The role is a full-time position and can be office-based or hybrid. Training takes place in our Galway office in Knocknacarra.

We are looking for individuals at entry level (no prior insurance experience required) and also have positions for experienced claims handlers.

Culture and Community

Culture and community is important to us. We strive to create a diverse and vibrant workforce where everyone feels valued, and everyone’s voice is heard. 

In RSA, career progression is nurtured and performance is recognised. We help people move forward in life, that’s why we put steps in place to encourage our colleagues to learn, adapt and grow.

We cultivate an open and transparent culture where people can be their true selves. RSA and support a stimulated workforce where individuals feel more fulfilled in their role and more comfortable in who they are as a person. Most importantly, we care about our environment and the communities around us.

We support programmes and events that give back and enhance the lives of the vulnerable and those in need. We have a dedicated Corporate Responsibility programme that facilitates new ways of thinking to help reduce our carbon footprint, protect our planet for future generations and give back to our communities. 


  • A competitive salary with an achievable performance related bonus
  • Exam sponsorship & study leave to achieve the Insurance Industry exams, with a reward and salary increase upon completion.
  • Sociable hours of work, Monday to Friday, with no weekend work.
  • 23 days annual leave plus additional company days and time off for moments that matter (with the option to buy more annual leave)
  • A generous pension contribution
  • Life Assurance & Critical Illness Cover
  • Home and motor insurance discounts
  • Generous family leave policies
  • Energetic and open team dynamic
  • Great staff social events – on site and virtual – organised by the RSA / Connect Team
  • Spotlight recognition points which convert to vouchers and other great prizes
  • Access to learning on your own terms – courses by top learning providers across multiple topics available online.
  • Flex Benefits Package – choose from options like Health Insurance, Dental Insurance, Gym Discount options
  • Easy access to our Employee Assistance Programme and suite of Employee Wellness Initiatives including Annual Flu Vaccine
  • Discretionary Company Days, volunteering days and Thank You Days
  • And more.


Key Responsibilities:

  • You will spend most of your time reviewing and assessing claims
  • Having high levels of empathy and understanding for our customers
  • Depending on your level of experience this will involve taking claim notifications over the phone, providing updates on claims, and working with customers and service providers to progress claims towards settlement. 
  • Managing customer interactions in an efficient, courteous and timely manner to deliver high standards of customer satisfaction.
  • Working proactively with service providers to ensure fair and efficient investigation and evaluation of liability and damage and agreeing appropriate repair, replacement or reimbursement.
  • Supporting more experienced colleagues in the handling of complex cases
  • Delivering the highest standards of quality and working with your coach to continuously improve



  • Strong customer services skills
  • Confident, enthusiastic and professional phone manner
  • Ability to communicate with customers over the phone
  • Experience of Microsoft Word and Excel desirable but not required
  • The role can be office-based or hybrid. Training takes place in our Galway office in Knocknacarra.


RSA Insurance Ireland DAC and its affiliate companies consider applicants on the basis of qualifications and without regard to race, colour, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally protected status


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