Administrator Injury & Liability Claims - Full-time or Part-time

Job Ref:

Job Title:
Administrator Injury & Liability Claims - Full-time or Part-time

Dundrum - Dublin 16

Closing date:
Close date not set

Vacancy Description

RSA and

Founded in 1710, we are a 300-year-old organisation that is empowering people to put the right things in place to prepare them for their future so that they can live a more fulfilled life free from worry and anxiety.

Built on resilience, expertise, and human empathy, we provide insurance that makes people’s lives easier. We learn from our experiences and build on our strengths every day to deliver the best products and services in the market. We are always searching for the best protection for our customers with our extensive range of Commercial and Personal Lines products driven by our network of Insurance brokers, scale partners and via our brand.

With a global footprint, we have leading positions in Scandinavia, Canada, the UK, Ireland, and Middle East. In Ireland, we have offices in Belfast, Galway, and Dublin, where we empower our people work flexibly to suit their needs and those of our customers. We know that if we plan for tomorrow, we can truly make a positive impact on people’s lives today.

Looking to the future

In order to be there for our customers during their greatest challenges we are looking for like-minded individuals who will embrace our strategy:

Our Vision — our ambition:

Prepared to make the difference

Our Mission — how we will live our vision:

Harnessing human expertise with agile technology

Our Purpose — why we go to work every day:
We are here to help people, businesses and society prosper in good times and be resilient in bad times.

Our Values — guide everything we do and show what we stand for:

Integrity, Respect, Customer-driven, Excellence and Generosity


Culture and Community

Culture and community are a key priority within our organisation. We strive to create a diverse and vibrant workforce where everyone feels valued, and everyone’s voice is heard.

In RSA and 123.i.e., career progression is nurtured, and performance is recognised. We help people move forward in life that’s why we put steps in place to encourage our colleagues to learn, adapt and grow.

We cultivate an open and transparent culture where people can be their true selves. RSA and support a stimulated workforce where individuals feel more fulfilled in their role and more comfortable in who they are as a person. Most importantly, we care about our environment and the communities around us.

We support programmes and events that give back and enhance the lives of the vulnerable and those in need. We have a dedicated Corporate Responsibility programme that facilitates new ways of thinking to help reduce our carbon footprint, protect our planet for future generations and give back to our communities.


Administrator – Injury & Liability Claims Full-time or Part-time

This job will require you to support Injury & Liability Claims Handlers in their settlement and business objectives. This role can be either full-time or part-time.   Your time will be spent reviewing, actioning & issuing claims correspondence and other duties arising from activities determined by the I&L Claims Teams. You will be desk based and you will work with other colleagues and be part of a team. You will have strong communication and organisation skills.


Key Responsibilities:

Data Input & Imaged Post Management

  • Injuries Board (IB) notifications
  • RBA requests
  • CPC Letter Issue for I&L Teams
  • New Claims Set up & administration
  • Processing Solicitor nominations - secure email of file documentation to Solicitor
  • Assigning post on Dorsal to correct handlers

Area Claims

  • Assistance with Cheque Issue Process
  • Sorting of Physical Post
  • Processing Electronic Transfers

Closed Filing Management

  • Closed paper files to be boxed, barcoded, and entered onto our closed file database & hand off to Contractor
  • Maintenance of Closed file database & requests from claims handlers
  • Maintenance of the Physical File Tracker

File Management

  • Assistance with file preparation for Audit / TFR/ Data Access Requests & other ad hoc requests
  • Preparation of File for hand over to Recovery



  • To always adhere to RSA, I&L Claims Best Practice
  • To understand the requirements of the Consumer Protection Code
  • Organisational Skills & Computer Literate
  • Role based in Galway


RSA Insurance Ireland DAC and its affiliate companies consider applicants on the basis of qualifications and without regard to race, colour, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally protected status.

Sorry, this vacancy is closed.

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