Claims Business Analyst

Job Ref:

Job Title:
Claims Business Analyst

Dundrum - Dublin 16

Closing date:
Close date not set

Vacancy Description

RSA and

Founded in 1710, we are a 300-year-old organisation that is empowering people to put the right things in place to prepare them for their future so that they can live a more fulfilled life free from worry and anxiety.

Built on resilience, expertise, and human empathy, we provide insurance that makes people’s lives easier. We learn from our experiences and build on our strengths every day to deliver the best products and services in the market. We are always searching for the best protection for our customers with our extensive range of Commercial and Personal Lines products driven by our network of Insurance brokers, scale partners and via our brand.

With a global footprint, we have leading positions in Scandinavia, Canada, the UK, Ireland, and Middle East. In Ireland, we have offices in Belfast, Galway, and Dublin, where we empower our people work flexibly to suit their needs and those of our customers. We know that if we plan for tomorrow, we can truly make a positive impact on people’s lives today.


Looking to the future

In order to be there for our customers during their greatest challenges we are looking for like-minded individuals who will embrace our strategy:


Our Vision — our ambition:

Prepared to make the difference


Our Mission — how we will live our vision:

Harnessing human expertise with agile technology


Our Purpose — why we go to work every day:

To empower people


Our Values — our DNA:

Love simplicity, Better every day, Do the right thing, Boundless ambition

We’re looking for people that are open, engaged, curious and striving to make a real difference – not only in their own lives – but in the lives of those around them.


Culture and Community

Culture and community are a key priority within our organisation. We strive to create a diverse and vibrant workforce where everyone feels valued, and everyone’s voice is heard.

In RSA and 123.i.e., career progression is nurtured, and performance is recognised. We help people move forward in life that’s why we put steps in place to encourage our colleagues to learn, adapt and grow.

We cultivate an open and transparent culture where people can be their true selves. RSA and 123.i.e., support a stimulated workforce where individuals feel more fulfilled in their role and more comfortable in who they are as a person. Most importantly, we care about our environment and the communities around us.

We support programmes and events that give back and enhance the lives of the vulnerable and those in need. We have a dedicated Corporate Responsibility programme that facilitates new ways of thinking to help reduce our carbon footprint, protect our planet for future generations and give back to our communities.


Claims Business Analyst

The purpose of the Claims Business Analyst role is to help identify problems, opportunities, and solutions for the Claims department based on quantitative and qualitative analysis of the company data assets.

This role involves analyzing a broad range of different, and in some cases complex, internal data, and processes to produce focused Management Information. The MI will be presented to make practical, data-driven business decisions, and implement changes based on those decisions.

Leveraging enterprise BI capabilities, the role holder will work with stakeholders from the claims and ITS/Data functions to:

  • identify, agree and formalize information requirements
  • design visuals and models to support business decisions
  • organize and certify the delivery of associated management information and analytical solution
  • present findings and recommendations to management and key stakeholders

The Claims Business Analyst act as a data champion to inspire users to follow RSA’s data governance and data protection frameworks.

You will work in a team environment but are likely to have personal responsibility for meeting the expectations of internal customers.

You will need a significant depth of data & information management experience.

You will be proficient on understanding and managing internal customer requirement and knowledge of information analysis approaches, tools and systems.


Key Responsibilities:

  • Analyzing large amounts of complex data asset to:
  • Identify, understand, and explain emerging trends, risks and opportunities
  • Evaluate business processes for efficiency, cost, performance
  • Capturing, analyzing and addressing MI business needs
  • Ensuring MI reports and BI solutions are fit for purpose
  • Communicating insights and understanding to stakeholders
  • Developing a core PM network across Portfolio Management, Underwriting, Pricing and Reserving
  • Maintain a good understanding of external markets, competition and future development.
  • Supporting the requirement management and project contribution to the development of business cases for the implementation of new or enhanced analytics capabilities
  • Assisting the Insight & Control Team in conducting other claims monitoring and reporting aligned to key risk areas as and when required



  • Bachelor’s degree in business-focused field such as business administration, finance, or economics
  • 3-5 years of experience in a similar role
  • Experience of Business Analysis with a specialization on data, analytics and visualization
  • Successful development of complex business cases, solution definition and oversight of deliverables
  • Good understanding of claims practice and process, to include technical, suppliers, case reserving, process, fraud, and compliance.
  • A curious, creative, critical thinking and ambitious mindset
  • Being numerate and with analytical capabilities
  • Good communication and stakeholder’s leadership skills
  • Project management experience
  • Solid understanding of the technology involved in analytics
  • SQL proficiency
  • Knowledge of data visualization tools (Qlik or similar)
  • Hybrid Role


Regulatory Requirements:

  • This role is subject to the Fitness and Probity Standards (“The Standards”), issued under Section 50 of the Central Bank Reform Act 2010 and any subsequent amendments. The role holder must ensure they are fully aware of the Standards and in a position to fully always comply with them4

RSA Insurance Ireland DAC and its affiliate companies consider applicants on the basis of qualifications and without regard to race, colour, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally protected status



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