Special Investigation Claims Handler - Hybrid

Job Ref:

Job Title:
Special Investigation Claims Handler - Hybrid

Dundrum - Dublin 16

Closing date:
Close date not set

Vacancy Description

RSA and 123.ie

Founded in 1710, we are a 300-year-old organisation that is empowering people to put the right things in place to prepare them for their future so that they can live a more fulfilled life free from worry and anxiety.

Built on resilience, expertise and human empathy, we provide insurance that makes people’s lives easier. We learn from our experiences and build on our strengths every day to deliver the best products and services in the market. We are always searching for the best protection for our customers with our extensive range of Commercial and Personal Lines products driven by our network of Insurance brokers, scale partners and via our 123.ie brand.

With a global footprint, we have leading positions in Scandinavia, Canada, the UK, Ireland and Middle East. In Ireland, we have offices in Belfast, Galway and Dublin, where we empower our people work flexibly to suit their needs and those of our customers.  We know that if we plan for tomorrow, we can truly make a positive impact on people’s lives today. 

Looking to the future

In order to be there for our customers during their greatest challenges we are looking for like-minded individuals who will embrace our strategy:

Our Vision — our ambition:
Prepared to make the difference

Our Mission — how we will live our vision:
Harnessing human expertise with agile technology

Our Purpose — why we go to work every day:
We are here to help people, businesses and society prosper in good times and be resilient in bad times.

Our Values — guide everything we do and show what we stand for:

Integrity, Respect, Customer-driven, Excellence and Generosity

Culture and Community

Culture and community is a key priority within our organisation.  We strive to create a diverse and vibrant workforce where everyone feels valued and everyone’s voice is heard. 

In RSA and 123.ie career progression is nurtured and performance is recognised. We help people move forward in life that’s why we put steps in place to encourage our colleagues to learn, adapt and grow.
We cultivate an open and transparent culture where people can be their true selves. RSA and 123.ie support a stimulated workforce where individuals feel more fulfilled in their role and more comfortable in who they are as a person. Most importantly, we care about our environment and the communities around us.

We support programmes and events that give back and enhance the lives of the vulnerable and those in need. We have a dedicated Corporate Responsibility programme that facilitates new ways of thinking to help reduce our carbon footprint, protect our planet for future generations and give back to our communities. 


Special Investigation Claims Handler - Hybrid Fixed Term Contract 

We are looking to hire an Special Investigation Claims Handler for a Maternity cover contract.  We are looking for an experienced Claims Handler (preferably one with S.I.U. experience) to join our busy claim`s team based in Dublin or Galway offices.

This Special Investigation Claims Handler role involves handling non-conventional claims using agreed claims processes to obtain evidence to defend claims in Court or achieve nuisance value settlements and business objectives.  They will spend most of your time managing customer interactions, liaising with suppliers, third parties and their representatives, escalating non-standard or complex cases and supporting more qualified colleagues.

They will be dealing with customers, third parties and their representatives on a one-to-one basis, although They will also work with other colleagues and be part of a team. You will have strong communication, negotiation, and organisation skills. 

Key Responsibilities:

  • You will be experienced in the investigation & handling of claims & the litigation process. 
  • You will contribute to the overall Litigation Strategy for Counter Fraud. 
  • You will be mostly desk-based, reviewing, and assessing claims, liaising with customers, Investigators, Solicitors and third parties on a one-to-one basis.
  • You will need to carry out detailed inquiries & apply your knowledge & experience to progress these cases to a successful conclusion. 
  • You will also work with other colleagues and be part of a team. You will have strong communication, negotiation, presentation and organisational skills.


  • The role can be Hybrid or can be based in Dublin or Galway 
  • Minimum 1-2 years Liability / Injury claims and have an understanding of the S.I.U. handling process. 
  • Proficient in Excel, Word, PowerPoint and claims handling applications


RSA Insurance Ireland DAC and its affiliate companies consider applicants on the basis of qualifications and without regard to race, colour, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally protected status.


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