Claims Team Manager

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Job Title:
Claims Team Manager

Knocknacarra - Co Galway

Closing date:
Close date not set

Vacancy Description

Join RSA and make a difference every day.

At RSA and we empower our customers to make a difference in their lives. And the same goes for our employees.

We have offices in Belfast, Galway and Dublin, where we’ve embraced hybrid working and empower our people to work flexibly to suit their needs and those of our customers. Our Dublin office is also home to our sister-company

Our diverse customer base benefits from the diverse perspectives of our teams that serve them, solving complex problems with creative ideas.

As proud member of the Intact family, we’re part of something bigger with a presence in North America, the UK, and Europe. Our business has grown organically and through acquisitions to over $20 billion of total annual premiums. 

We want you to succeed with us and grow with us – and we’ll give you the tools, flexibility and learning opportunities you need to do it. 

And, if you bring your best, then we promise to give you, our best.


Culture and Community

RSA is a purpose-driven business – our purpose is to help people, businesses, and society prosper in good times, and be resilient in bad times’.

We do that by living our values – Integrity, Respect, Customer-driven, Excellence, and Generosity – in everything that we do.

We provide an open and honest workplace – where everybody contributes, and every view is listened-to and respected.

Generosity is in our DNA and is the value that guides and enables our people to help others, protect the environment and make our communities more resilient. It drives our efforts to care for people and to give our time, financial resources and talent. We’re also committed to helping society adapt to a changing climate taking reasonable care to ensure that our business activities are conducted in an environmentally sustainable manner.

Out stats don’t lie… in our annual engagement survey

95% of our people are committed to driving innovation and change

91% of our people celebrate the diversity in their teams and wider company

90% of our people feel safe to share they’ve made a mistake

89% of our people strive to recognise colleagues for the amazing work they do

89% of our people know how their job supports the company’s strategy

So if you want to make a difference every day, we’d love to have you.


Claims Team Manager

As Claims Team Manager, you will lead your team to deliver a second to note customer experience and the settlement of claims in a fair and efficient manner reflecting the rights of all parties.  In addition, you will achieve operational, indemnity and quality targets.

You will also have responsibility for the RSA Recovery claims team. You will spend most of your time leading, coaching, mentoring & observing your team, assisting with complaints and referrals, providing clear goals and objectives while also developing professional and technical capabilities. You will be working face to face with your team daily and will also have regular interaction with coaches and other managers.

You will become an advocate for RSA’s Claims proposition and will build strong relationships with internal and external stakeholders and including Brokers, Affinity Partners and Suppliers. Strong technical knowledge and leadership skills are required.


Key Responsibilities:

  • Leading and developing the Property Claims team to deliver a second to note customer service experience in relation to Household and Commercial claims.
  • Managing the RSA Recovery process and team.
  • Leading your team to deliver the settlement of Property and Recovery clams in a fair and efficient manner reflecting the rights of all parties.
  • Coaching and developing the team to ensure operational targets are delivered and guiding the team to increase professional and technical capabilities.
  • Managing a high level of organisation and delegation.
  • Resolving or facilitating resolution of complex claims queries that the team have escalated.
  • Working closely with other team leaders to effectively implement change and claims strategy to deliver agreed business benefits and including Claims Savings Initiatives.
  • Ensuring all relevant sections of the MCC and CPC regulatory code are strictly adhered to.
  • Ensuring RSAI’s policies and procedures are correctly applied within the team.
  • Create a culture of positivity and flexibility within your team
  • Supporting and encouraging the identification and implementation of appropriate new and/or better ways of doing things so as to improve service and/or efficiency.
  • Reviewing allocated cases and achieving settlement, within designated personal authority level, in line with established standards, procedures and guidance provided.



  • APA / CIP / ACII qualification
  • Previous Claims Handler experiences necessary
  • Experience within customer management and technical teams (that has involved coaching / guiding others).
  • Based in Galway and Hybrid


RSA Insurance Ireland DAC and its affiliate companies consider applicants on the basis of qualifications and without regard to race, colour, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally protected status.

Sorry, this vacancy is closed.

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