Claims Insight & Control Data Analyst

Job Ref:

Job Title:
Claims Insight & Control Data Analyst

Dundrum - Dublin 16

Closing date:
Close date not set

Vacancy Description

Claims Insight & Control Data Analyst - Hybrid

This Insight & Control Team is responsible for the delivery of a robust and sustainable control environment within Claims, ensuring that Claims are operating in compliance with various applicable Policies and Frameworks such as the Claims Policy, Group Minimum Requirements for Technical Review, Claims Case Reserving Policy and the Claims External Delegated Authority Framework.

This role involves analysing a broad range of different, and in some cases complex, internal data to produce focused management information. 

You will work closely with other members of the Claims Insight & Control Team as well as the wider Claims Community to ensure clear understanding of the Control, Customer and Operational Performance of the Claims Function.

You will also work with functions external to Claims (Risk, Regulatory Compliance, Finance). You will need a level of business knowledge and experience which you will continually develop, and you will use your organisational and planning skills to deal with conflicting priorities and demands.

You will need a depth of data & information administration experience, an understanding of potential internal customer needs, and knowledge of information analysis approaches, tools and systems.



Key Responsibilities:

  • Responsible for ensuring controls are operating effectively as designed and are compliant with the UK&I Claims Policy and its associated supporting Frameworks
  • Managing the delivery of the ongoing claims controls operation and reporting process including validation of Claims Control measures and assuring the accuracy of same is in line with relevant Group Policies & Regulatory Requirements.
  • Responsible for ensuring the Controls framework remains fit for purpose and is constantly evolving to meet changes in the claims and risk environment and ensuring compliance with Group Policies
  • Managing the Controls process documentation ensuring it is kept up to date, accurate and fit for purpose
  • Working with FCF, Risk, Regulatory Compliance and Audit ensuring claims supports the three line of defence method of control. Ensuring all actions, remediations post any reviews are completed within the required timeframes
  • Preparing reports on a regular or ad hoc basis, within agreed timescales. Timely delivery of reports and/or data analysis
  • Analysing data and information to identify trends, anomalies, gaps, etc.
  • Responsible for tracking issues and actions to conclusion where applicable
  • Ensuring information and interpretation is presented clearly, unambiguously and in a readily comprehensible format appropriate for the audience in question
  • Contributing and managing the production of communications and presentations for stakeholders where applicable
  • Participating in Claims related projects as required and ensuring projects are delivered on time and in line with project scope and definition
  • Compliance with legal, regulatory and policy requirements.
  • Quality of interaction and communication with the team and the business.
  • Quality and consistency of interpretation and insight provided


Join RSA and make a difference every day.

At RSA and we empower our customers to make a difference in their lives. And the same goes for our employees.

We have offices in Belfast, Galway and Dublin, where we’ve embraced hybrid working and empower our people to work flexibly to suit their needs and those of our customers. Our Dublin office is also home to our sister-company

Our diverse customer base benefits from the diverse perspectives of our teams that serve them, solving complex problems with creative ideas.

As proud member of the Intact family, we’re part of something bigger with a presence in North America, the UK, and Europe. Our business has grown organically and through acquisitions to over $20 billion of total annual premiums. 

We want you to succeed with us and grow with us – and we’ll give you the tools, flexibility and learning opportunities you need to do it. 

And, if you bring your best, then we promise to give you, our best.


Culture and Community

RSA is a purpose-driven business – our purpose is to help people, businesses, and society prosper in good times, and be resilient in bad times’.

We do that by living our values – Integrity, Respect, Customer-driven, Excellence, and Generosity – in everything that we do.

We provide an open and honest workplace – where everybody contributes, and every view is listened-to and respected.

Generosity is in our DNA and is the value that guides and enables our people to help others, protect the environment and make our communities more resilient. It drives our efforts to care for people and to give our time, financial resources and talent. We’re also committed to helping society adapt to a changing climate taking reasonable care to ensure that our business activities are conducted in an environmentally sustainable manner.

Out stats don’t lie… in our annual engagement survey

95% of our people are committed to driving innovation and change

91% of our people celebrate the diversity in their teams and wider company

90% of our people feel safe to share they’ve made a mistake

89% of our people strive to recognise colleagues for the amazing work they do

89% of our people know how their job supports the company’s strategy 

So if you want to make a difference every day, we’d love to have you.


RSA Insurance Ireland DAC and its affiliate companies consider applicants on the basis of qualifications and without regard to race, colour, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally protected status.



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