Motor and Property Damage Claims Handler


Job Ref:
2085

Job Title:
Motor and Property Damage Claims Handler

Location:
Belfast City Centre

Closing date:
Close date not set

Vacancy Description

Join RSA and make a difference every day.

 

At RSA and we empower our customers to make a difference in their lives. And the same goes for our employees.

 

We have offices in Belfast, Galway and Dublin, where we’ve embraced hybrid working and empower our people to work flexibly to suit their needs and those of our customers. Our Dublin office is also home to our sister-company 123.ie.

Our diverse customer base benefits from the diverse perspectives of our teams that serve them, solving complex problems with creative ideas.

 

As proud member of the Intact family, we’re part of something bigger with a presence in North America, the UK, and Europe. Our business has grown organically and through acquisitions to over $20 billion of total annual premiums. 

We want you to succeed with us and grow with us – and we’ll give you the tools, flexibility and learning opportunities you need to do it. 

And, if you bring your best, then we promise to give you, our best.

 

Culture and Community

 

RSA is a purpose-driven business – our purpose is to help people, businesses, and society prosper in good times, and be resilient in bad times’.

We do that by living our values – Integrity, Respect, Customer-driven, Excellence, and Generosity – in everything that we do.

We provide an open and honest workplace – where everybody contributes, and every view is listened-to and respected.

Generosity is in our DNA and is the value that guides and enables our people to help others, protect the environment and make our communities more resilient. It drives our efforts to care for people and to give our time, financial resources and talent. We’re also committed to helping society adapt to a changing climate taking reasonable care to ensure that our business activities are conducted in an environmentally sustainable manner.

Out stats don’t lie… in our annual engagement survey

95% of our people are committed to driving innovation and change

91% of our people celebrate the diversity in their teams and wider company

90% of our people feel safe to share they’ve made a mistake

89% of our people strive to recognise colleagues for the amazing work they do

89% of our people know how their job supports the company’s strategy

 

So if you want to make a difference every day, we’d love to have you.

 

Motor and Property Damage Claims Handler  

Exciting new career opportunity within the Insurance industry.  We are currently hiring for a Claims Handler to join our Claims team in Belfast.  We are looking for individuals at entry level (no prior insurance experience required) and are also have positions for experienced claims handlers.

We can offer you a vibrant and dynamic environment to work in, paid study days as you work towards or progress your insurance qualifications and most importantly a rewarding career in insurance.


Key Responsibilities:

  • You will spend most of your time reviewing and assessing claims
  • Having high levels of empathy and understanding for our customers
  • Depending on your level of experience this will involve taking claim notifications over the phone, providing updates on claims, and working with customers and service providers to progress claims towards settlement. 
  • Managing customer interactions in an efficient, courteous and timely manner to deliver high standards of customer satisfaction.
  • Working proactively with service providers to ensure fair and efficient investigation and evaluation of liability and damage and agreeing appropriate repair, replacement or reimbursement.
  • Supporting more experienced colleagues in the handling of complex cases
  • Delivering the highest standards of quality and working with your coach to continuously improve

 

Requirements:

  • Strong customer services skills, gained within professional environments
  • Confident, enthusiastic, and professional phone manner
  • Experience of Microsoft Word and Excel desirable
  • Minimum Cert CII qualification desirable but not essential
  • Willingness to study towards professional exams
  • Role based in Belfast office & working from home

 

Benefits:

  • A competitive salary with an achievable performance related bonus
  • Sociable hours of work Monday to Friday with no weekend work.
  • A generous pension contribution
  • 24 days annual leave plus additional company days and time off for moments that matter (with the option to buy more annual leave)
  • Home and motor insurance discounts
  • Generous family leave policies
  • Great employee social events, recognition awards and team activities
  • Energetic and open team dynamic

 

RSA Insurance Ireland DAC and its affiliate companies consider applicants on the basis of qualifications and without regard to race, colour, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally protected status

 


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