Head of Northern Ireland Claims

Job Ref:

Job Title:
Head of Northern Ireland Claims

Belfast City Centre

Closing date:
Close date not set

Vacancy Description

Join RSA and make a difference every day.

At RSA and we empower our customers to make a difference in their lives. And the same goes for our employees.

We have offices in Belfast, Galway and Dublin, where we’ve embraced hybrid working and empower our people to work flexibly to suit their needs and those of our customers. Our Dublin office is also home to our sister-company 123.ie.

Our diverse customer base benefits from the diverse perspectives of our teams that serve them, solving complex problems with creative ideas.

As proud member of the Intact family, we’re part of something bigger with a presence in North America, the UK, and Europe. Our business has grown organically and through acquisitions to over $20 billion of total annual premiums. 

We want you to succeed with us and grow with us – and we’ll give you the tools, flexibility and learning opportunities you need to do it. 

And, if you bring your best, then we promise to give you, our best.


Culture and Community

RSA is a purpose-driven business – our purpose is to help people, businesses, and society prosper in good times, and be resilient in bad times’.

We do that by living our values – Integrity, Respect, Customer-driven, Excellence, and Generosity – in everything that we do.

We provide an open and honest workplace – where everybody contributes, and every view is listened-to and respected.

Generosity is in our DNA and is the value that guides and enables our people to help others, protect the environment and make our communities more resilient. It drives our efforts to care for people and to give our time, financial resources and talent. We’re also committed to helping society adapt to a changing climate taking reasonable care to ensure that our business activities are conducted in an environmentally sustainable manner.


Our stats don’t lie… in our annual engagement survey

95% of our people are committed to driving innovation and change

91% of our people celebrate the diversity in their teams and wider company

90% of our people feel safe to share they’ve made a mistake

89% of our people strive to recognise colleagues for the amazing work they do

89% of our people know how their job supports the company’s strategy


So if you want to make a difference every day, we’d love to have you.



Head of Northern Ireland Claims 

Jobs like this involve leading several claims teams to deliver the claims service in an effective, cost-efficient way in line with business needs and performance expectations.  You will spend much of your time developing and implementing operational plans, monitoring and reporting business performance, managing stakeholder relationships and guiding and developing your teams and team leaders.

You will lead a team of Technical Claims Managers driving the achievement of financial targets and ensuring effective management of the NI Claims team.  You will be working with your team leaders on a daily basis and also spending considerable time with other Claims Managers.

You will have experience of developing business plans and be an experienced leader with a good knowledge of claims, strong relationship building & communication skills.   


Key Responsibilities:

  • Planning and managing (team/department/unit) business operations and resources in line with agreed performance targets, service standards, budgets and wider business and change objectives
  • Monitoring team/department/unit operational and financial performance and take timely and appropriate action to address issues arising.
  • Managing the implementation of Best Practice and Claim Management strategies in NI to control claims indemnity spend.
  • Management of Claims Supply Chain in NI and supplier arrangements.
  • Overseeing the provision of technical support, guidance and challenge to NI Claims Operations and the business
  • Leading, managing and coaching the team of Claims Team Managers to ensure capability development in line with current and future business requirements
  • Building and maintaining effective working relationships with other business areas and functions in order to maximise the effective operation of the team/department/unit.
  • Agreeing and organising the production and reporting of business information required to support and inform other business areas and activities e.g. on claims trends and tactics
  • Contributing to the development of claims strategy for NI across Damage, Injury and Liability Claims Classes
  • Supporting and encouraging the identification and implementation of appropriate new and/or better ways of doing things so as to improve service and/or efficiency.
  • Maintaining an effective and proportionate business control environment in line with internal policy and material external legislative and/or regulatory requirements.
  • Recruiting, managing, coaching, developing and motivating the team/department/unit to ensure delivery of the required standards of performance now and in the future.
  • Contributing to and co-operating with audits and reviews, as required to support and enable the maintenance of an effective control environment.
  • Enhancing and improving the Claims customer experience through continuous improvement of Claims Service.
  • Delivering change to drive forward the claims Outperformance agenda
  • Building and maintaining close working relationships with other key functions such as Actuarial Reserving, Underwriting
  • Having a working knowledge of the markets in which RSA operate including Broker key customer relationships
  • Key role in cross functional forums e.g., Reserving Cycle, QBR, CBR, Consumer risk



  • To maintain effective organisation & resourcing of the team.
  • To identify & maximise opportunities for the profitable development of the business through involvement in new business pitches.
  • To have a full understanding of relevant legislation and market agreements / developments.
  • To always adhere to Claims Best Practice.
  • To hold or progress towards the ACII qualification
  • Proficiency required in claims handling applications and Microsoft Office.
  • Complete the appropriate annual CPD requirement as defined by the Financial Regulator and / or the professional body to which you are affiliated.
  • To help shape & deliver Claims strategy
  • Contribute to the overall company strategy


 RSA Insurance Ireland DAC and its affiliate companies consider applicants on the basis of qualifications and without regard to race, colour, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally protected status

Sorry, this vacancy is closed.

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