Join RSA and make a difference every day. 

Whether you are just beginning your career or looking to take the next progressive step in your journey, RSA Insurance Ireland is an organization where you can be yourself, learn and develop and a place where your ideas and contributions matter.  

With offices in Belfast, Galway, and Dublin, we have embraced hybrid work empowering our people to work flexibly and to suit their individual needs, which enables them to deliver great service to the customers we look after every day. Our Dublin office is also home to our sister-company 123.ie.        

At RSA and 123.ie we empower our customers to make a difference in their lives. And the same goes for our employees. We are proud to have 32 different nationalities represented in our workforce. Our diverse customer base benefits from the diverse perspectives of our teams that serve them, solving complex problems with creative ideas. 

As proud member of the Intact family, we’re part of something bigger with a presence in North America, the UK, and Europe. Our business has grown organically and through acquisitions to over $21 billion of total annual premiums. 

We want you to thrive and grow with us – and we’ll give you all the tools, flexibility and learning opportunities you need to do it.

And, if you bring your best, then we promise to give you, our best. 

Culture and Community 

RSA is a purpose-driven business – our purpose is to ‘help people, businesses, and society prosper in good times, and be resilient in bad times’.  

We do that by living our values – Integrity, Respect, Customer-driven, Excellence, and Generosity – in everything that we do. 

We provide an open and honest workplace – where everybody contributes, and every view is listened-to and respected.  

Generosity is in our DNA and is the value that guides and enables our people to help others, protect the environment and make our communities more resilient. It drives our efforts to care for people and to give our time, financial resources and talent. We’re also committed to helping society adapt to a changing climate taking reasonable care to ensure that our business activities are conducted in an environmentally sustainable manner.  

Our stats don’t lie… in our annual engagement survey  

87% of our people celebrate the diversity in their teams and the wider company  

90% of our people feel safe to speak up and share if they’ve made a mistake  

91% of our people feel valued and respected by leadership  

89% of our people are benefiting and thriving through our hybrid working model

So if you want to make a difference every day, we’d love to have you. 

Senior Property Claims Handler- Dublin Hybrid

Excellent new opportunity to join our Specialist & Complex Claims team in Dublin. We are looking to hire an experienced Claims Handler to handle large, complex or specialist cases using agreed claims processes to achieve settlement outcomes in line with business strategy and goals, regulatory and corporate policies and customer propositions.

You will spend most of your time handling a portfolio of large Household and Commercial property claims, liaising as appropriate with customers, internal colleagues and service providers. You will also work to agreed personal performance objectives and targets.

Senior Claims Handler will be dealing with customers, service providers and third parties on a one to one basis. In addition to working with other colleagues in the property team, you will also liaise with colleagues in the Specialist Investigations Unit, handling first party property fraud claims.

You will enjoy using your strong investigative, negotiation, analytical, relationship management and decision-making skills to deliver an effective and efficient service to support the delivery of business objectives. 

Key Responsibilities:

• Managing a portfolio of property claims within a delegated Claims Licence threshold, including Household and Commercial losses.
• Managing a portfolio of first party fraud cases; liaising as appropriate with our internal Special Investigations Unit and external service providers.
• Managing customer interactions in an efficient, courteous and timely manner in order to deliver high standards of customer satisfaction.
• Acting as a point of referral to colleagues and customers, providing expert advice and guidance.
• Helping and contributing to the technical development of less experienced colleagues to raise standards and expertise across the Claims function.
• Improving customer service and quality standards.
• Assisting in quality assurance and identifying key trends.
• Delivery of relevant Claims Savings Initiatives (CSIs).
• Providing support to the Team Manager regarding operational MI.
• Create an environment of learning and development to ensure our customers receive an informative & professional experience.

Requirements:

• CIP qualified
• 5+ years relevant Claims Handling or Loss Adjusting experience
• Experience of dealing with brokers and a wide variety of customers
• Strong negotiation and interpersonal skills
• Excellent verbal & written communication skills
• Excellent attention to detail
• The role is hybrid, but based from our Dublin office 

Regulatory Requirements: 

• This role is a "controlled function" as defined by the Central Bank Reform Act 2010 Regulations 2011. Any appointment will be conditional on the company being satisfied that you meet the requirements as set out in the Fitness & Probity standards issued in this Act.  CF5 & CF6.

RSA Insurance Ireland DAC and its affiliate companies consider applicants on the basis of qualifications and without regard to race, colour, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally protected status