Join RSA and make a difference every day. 

 Whether you are just beginning your career or looking to take the next progressive step in your journey, RSA Insurance Ireland is an organization where you can be yourself, learn and develop and a place where your ideas and contributions matter.  

With offices in Belfast, Galway, and Dublin, we have embraced hybrid work empowering our people to work flexibly and to suit their individual needs, which enables them to deliver great service to the customers we look after every day. Our Dublin office is also home to our sister-company 123.ie.        

At RSA and 123.ie we empower our customers to make a difference in their lives. And the same goes for our employees. We are proud to have 32 different nationalities represented in our workforce. Our diverse customer base benefits from the diverse perspectives of our teams that serve them, solving complex problems with creative ideas. 

 As proud member of the Intact family, we’re part of something bigger with a presence in North America, the UK, and Europe. Our business has grown organically and through acquisitions to over $21 billion of total annual premiums. 

We want you to thrive and grow with us – and we’ll give you all the tools, flexibility and learning opportunities you need to do it.

 And, if you bring your best, then we promise to give you, our best. 

Culture and Community 

 RSA is a purpose-driven business – our purpose is to ‘help people, businesses, and society prosper in good times, and be resilient in bad times’.  

 We do that by living our values – Integrity, Respect, Customer-driven, Excellence, and Generosity – in everything that we do. 

 We provide an open and honest workplace – where everybody contributes, and every view is listened-to and respected.  

 Generosity is in our DNA and is the value that guides and enables our people to help others, protect the environment and make our communities more resilient. It drives our efforts to care for people and to give our time, financial resources and talent. We’re also committed to helping society adapt to a changing climate taking reasonable care to ensure that our business activities are conducted in an environmentally sustainable manner.  

Our stats don’t lie… in our annual engagement survey  

87% of our people celebrate the diversity in their teams and the wider company  

90% of our people feel safe to speak up and share if they’ve made a mistake  

91% of our people feel valued and respected by leadership  

89% of our people are benefiting and thriving through our hybrid working model 

So if you want to make a difference every day, we’d love to have you. 

Senior Claims Handler - Motor Damage (Open to internally applicants only)

A Senior Claims Handler role involves supporting a Team Manager to achieve operational and quality targets. You will assist in the following areas: coaching & developing your team, completing Quality Assurance, implementing standards to deliver on customer service and quality excellence, complaints & queries, professional and technical capabilities while also spending time in your core role.

Key Responsibilities:

• Assisting the Team Manager in leading and developing the team to ensure operational and quality targets are delivered.
• Guiding and coaching new team members to increase professional and technical capability.
• Improving customer service and quality standards.
• Working closely with managers and other supervisors to effectively implement change and strategy to deliver agreed business benefits.
• Assisting in quality assurance and identifying key trends.
• Supporting the Team Manager to ensure all relevant aspects of CPC and MCC regulations are strictly adhered to.
• Drive behaviours that: Ensure key SLAs are met within the team
• Create an environment of learning and development to ensure our customers receive an informative & professional experience.

Benefits:

• A competitive salary with an achievable performance related bonus
• Exam sponsorship & study leave to achieve the Insurance Industry exams, with a reward and salary increase upon completion.
• Sociable hours of work, Monday to Friday, with no weekend work.
• 25 days annual leave plus additional company days and time off for moments that matter (with the option to buy more annual leave)
• A generous pension contribution
• Life Assurance & Critical Illness Cover
• Home and motor insurance discounts
• Generous family leave policies
• Energetic and open team dynamic
• Great staff social events – on site and virtual – organised by the RSA / 123.ie Connect Team
• Spotlight recognition points which convert to vouchers and other great prizes
• Access to learning on your own terms – courses by top learning providers across multiple topics available online.
• Flex Benefits Package – choose from options like Health Insurance, Dental Insurance, Gym Discount options
• Easy access to our Employee Assistance Programme and suite of Employee Wellness Initiatives including Annual Flu Vaccine
• Discretionary Company Days, volunteering days and Thank You Days
• And more.

Regulatory Requirements:

• If this role is defined as a "controlled function" by the Central Bank Reform Act 2010 Regulations 2011. Any appointment will be conditional on the company being satisfied that you meet the requirements as set out in the Fitness & Probity standards issued in this Act.

RSA Insurance Ireland DAC and its affiliate companies consider applicants on the basis of qualifications and without regard to race, colour, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally protected status