Join RSA and make a difference every day. 

 Whether you are just beginning your career or looking to take the next progressive step in your journey, RSA Insurance Ireland is an organization where you can be yourself, learn and develop and a place where your ideas and contributions matter.  

With offices in Belfast, Galway, and Dublin, we have embraced hybrid work empowering our people to work flexibly and to suit their individual needs, which enables them to deliver great service to the customers we look after every day. Our Dublin office is also home to our sister-company 123.ie.        

At RSA and 123.ie we empower our customers to make a difference in their lives. And the same goes for our employees. We are proud to have 32 different nationalities represented in our workforce. Our diverse customer base benefits from the diverse perspectives of our teams that serve them, solving complex problems with creative ideas. 

 As proud member of the Intact family, we’re part of something bigger with a presence in North America, the UK, and Europe. Our business has grown organically and through acquisitions to over $21 billion of total annual premiums. 

We want you to thrive and grow with us – and we’ll give you all the tools, flexibility and learning opportunities you need to do it.

 And, if you bring your best, then we promise to give you, our best. 

 

Culture and Community 

 RSA is a purpose-driven business – our purpose is to ‘help people, businesses, and society prosper in good times, and be resilient in bad times’.  

 We do that by living our values – Integrity, Respect, Customer-driven, Excellence, and Generosity – in everything that we do. 

 We provide an open and honest workplace – where everybody contributes, and every view is listened-to and respected.  

 Generosity is in our DNA and is the value that guides and enables our people to help others, protect the environment and make our communities more resilient. It drives our efforts to care for people and to give our time, financial resources and talent. We’re also committed to helping society adapt to a changing climate taking reasonable care to ensure that our business activities are conducted in an environmentally sustainable manner.  

 

Our stats don’t lie… in our annual engagement survey  

87% of our people celebrate the diversity in their teams and the wider company  

90% of our people feel safe to speak up and share if they’ve made a mistake  

91% of our people feel valued and respected by leadership  

89% of our people are benefiting and thriving through our hybrid working model 

 

So if you want to make a difference every day, we’d love to have you. 

 

 

Business Data Analyst

RSA is developing an industry leading Data & Analytics function. We are looking to further strengthen our growing team. The Business Analyst will join a team of 4 Business Facing Analysts and offshored MI and BI activities. The Business Analyst will report to the Head of MI & Analytics. 

The individual will have strong communication skills backed by solid technical capabilities.  Proven experience successfully managing the delivery of Management Information and Business Intelligence across multiple business functions is a requirement.

The predominant focus of the role is the delivery of Business Intelligence and Advanced Analytics solutions in an agile context. The role requires to interface with most business functions at all seniority level. The main objective is to ensure that they have all the Data, MI and Analytics Insights required for them to operate optimally.

The Business Data Analyst will leverage the newly created technical capabilities of the Data Analytics team and its central Cloud Data Infrastructure.  It will be critical that Business expectations are set and that service levels are maintained.  In this role, you will work in a team environment and will have personal responsibility for managing the expectations of internal customers.

The ideal candidate will be rigorous, curious, ambitious, hands on and solution delivery focused. 

Regular business trips will be organised to meet key stakeholders in RSA Ireland offices (Dublin, Galway and Belfast).

 

Key Responsibilities:

Stakeholder management

• Engage with stakeholders (business and IT) through the entire organisation.
• Engage with stakeholders on a regular basis to
• Actively contribute to the MI & Analytics team agile ceremonies (daily stand up, backlog refinement, sprint review, sprint planning)
• Provide a high level of visibility on the value delivered by the team leveraging all communication channels available (ITS huddles, ITS all hands, Organisation engagement platforms: MS Teams, Spotlights and Workvivo, various events organised in the office throughout the year)
• Engage with line manager and senior members of the team to foster a collaborative and growth-oriented environment.
• Act as Data Custodian to support the business in using the data capabilities in order to
• Understand business context and value derived from the various cases undertaken
• Capture and formalise stakeholders’ requirements
• Develop business acumen to transform business requests into addressable solutions
• Ensure operational efficiency​ - Work collaboratively with the Data Engineering team to ensure optimal data provisioning
• Identify and raise alerts and risks on all initiatives under responsibility
• Ensure and maintain the compliance of all solution delivered to applicable policies and regulations

 

Support the development of Data Literacy across the organisation by

• promoting analytics and data visualisation best practices
• ensure use of a common data language
• align stakeholders understanding of data assets and data capabilities
• ensure ethical data handling within the organisation including commitment to privacy regulations, data protection, and ethical use of customer information.

 

Continuous Learning and Innovation

• Stay abreast of industry trends, emerging technologies, and best practices.
• Be curious, experiment with new tools, and champion innovation.
• Your passion for data will drive our competitive edge promoting analytics and data visualisation best practices
• What: MI and Analytics delivery

 

MI and Business Intelligence Reporting:

• Create compelling dashboards and reports for stakeholders. Visualize key performance indicators (KPIs), track portfolio performance, and highlight areas for improvement. Your communication skills will bridge the gap between data and actionable insights.
• Be prepared for dynamic requests. Whether it’s evaluating the impact of regulatory changes or assessing market shifts.

 

Business Processes and Customer Journey Mapping

• Map out and understand customer journeys, from quote requests to claims processing. Understand pain points, bottlenecks, and opportunities for improvement. Your insights will drive customer-centric enhancements, ensuring a second to none experience for policyholders.

 

Data Governance and Quality Assurance

• Uphold data integrity and quality standards. Contribute to the implementation of the governance frameworks, ensure data completeness and accuracy, and collaborate with IT teams to ensure reliable data sources. High attention to detail will be critical in maintaining trustworthy analytics.

 

 

Requirements:

• Minimum 1 year in a similar role
• Quantitate or Business Management degree required (NFQ level 8 and above)
• Experience as a data analyst providing high value outputs to business stakeholders
• Experience with Microsoft Azure technology stack (PowerBI, Synapse, Databricks, Fabric)
• Understanding of Data Warehousing / Data Visualisation / Analytics solutions architecture
• Previous experience in the Insurance Industry would an advantage

 

Regulatory Requirements:

• If this role is defined as a "controlled function" by the Central Bank Reform Act 2010 Regulations 2011. Any appointment will be conditional on the company being satisfied that you meet the requirements as set out in the Fitness & Probity standards issued in this Act.

 

RSA Insurance Ireland DAC and its affiliate companies consider applicants on the basis of qualifications and without regard to race, colour, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally protected status