Motor Injury Team Manager


Job Ref:
2356

Job Title:
Motor Injury Team Manager

Location:
Knocknacarra - Co Galway

Closing date:
Close date not set

Vacancy Description

Join RSA and make a difference every day. 

 Whether you are just beginning your career or looking to take the next progressive step in your journey, RSA Insurance Ireland is an organization where you can be yourself, learn and develop and a place where your ideas and contributions matter.  

With offices in Belfast, Galway, and Dublin, we have embraced hybrid work empowering our people to work flexibly and to suit their individual needs, which enables them to deliver great service to the customers we look after every day. Our Dublin office is also home to our sister-company 123.ie.        

At RSA and 123.ie we empower our customers to make a difference in their lives. And the same goes for our employees. We are proud to have 32 different nationalities represented in our workforce. Our diverse customer base benefits from the diverse perspectives of our teams that serve them, solving complex problems with creative ideas. 

 As proud member of the Intact family, we’re part of something bigger with a presence in North America, the UK, and Europe. Our business has grown organically and through acquisitions to over $21 billion of total annual premiums. 

We want you to thrive and grow with us – and we’ll give you all the tools, flexibility and learning opportunities you need to do it.

 And, if you bring your best, then we promise to give you, our best. 

 

Culture and Community 

 RSA is a purpose-driven business – our purpose is to ‘help people, businesses, and society prosper in good times, and be resilient in bad times’.  

 We do that by living our values – Integrity, Respect, Customer-driven, Excellence, and Generosity – in everything that we do. 

 We provide an open and honest workplace – where everybody contributes, and every view is listened-to and respected.  

 Generosity is in our DNA and is the value that guides and enables our people to help others, protect the environment and make our communities more resilient. It drives our efforts to care for people and to give our time, financial resources and talent. We’re also committed to helping society adapt to a changing climate taking reasonable care to ensure that our business activities are conducted in an environmentally sustainable manner.  

 

Our stats don’t lie… in our annual engagement survey  

87% of our people celebrate the diversity in their teams and the wider company  

90% of our people feel safe to speak up and share if they’ve made a mistake  

91% of our people feel valued and respected by leadership  

89% of our people are benefiting and thriving through our hybrid working model 

 

So if you want to make a difference every day, we’d love to have you. 

 

Motor Injury Team Manager   

Excellent new role to lead our Motor Injury, as the Team Manager will achieve operational and quality targets. You will deliver, coaching & developing your team, completing Quality Audits, implementing standards to deliver on customer service and quality excellence, complaints & queries, professional and technical capabilities and spending time on your core role to ensure we achieve indemnity improvements across all Motor Lines.


Key Responsibilities:

  • Team Manager in leading and developing the team to ensure operational and quality targets are delivered.
  • Guiding and coaching new team members to increase professional and technical capability.
  • Improving customer service and quality standards.
  • Working closely with managers and other supervisors to effectively implement change and strategy to deliver agreed business benefits.
  • Assisting in quality assurance and identifying key trends.
  • Drive behaviours that:
  • Ensure key SLAs are met within the team
  • Motivates and develops team creating a positive environment.
  • Achieve personal and team performance targets.
  • Feedback from internal customers and colleagues

Requirements:

  • 5 years injury handling experience or Team Manager desirable but not essential. Minimum qualifications CIP/MDI/ACII
  • Previous experience in Motor Damager & Injury
  • Reports directly to Head of Injury & Liability Claims Manager.
  • You will supervise and motivate the team to achieve operational and quality targets and deliver the company customer service proposition.
  • You will spend your time supporting the team resolving queries and assisting with the development of the team.

 

RSA Insurance Ireland DAC and its affiliate companies consider applicants on the basis of qualifications and without regard to race, colour, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally protected status


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