IT Business Analyst

Job Ref:

Job Title:
IT Business Analyst

Dundrum - Dublin 16

Closing date:
Close date not set

Vacancy Description

Join RSA and make a difference every day. 

 Whether you are just beginning your career or looking to take the next progressive step in your journey, RSA Insurance Ireland is an organization where you can be yourself, learn and develop and a place where your ideas and contributions matter.  

With offices in Belfast, Galway, and Dublin, we have embraced hybrid work empowering our people to work flexibly and to suit their individual needs, which enables them to deliver great service to the customers we look after every day. Our Dublin office is also home to our sister-company        

At RSA and we empower our customers to make a difference in their lives. And the same goes for our employees. We are proud to have 32 different nationalities represented in our workforce. Our diverse customer base benefits from the diverse perspectives of our teams that serve them, solving complex problems with creative ideas. 

 As proud member of the Intact family, we’re part of something bigger with a presence in North America, the UK, and Europe. Our business has grown organically and through acquisitions to over $21 billion of total annual premiums. 

We want you to thrive and grow with us – and we’ll give you all the tools, flexibility and learning opportunities you need to do it.

 And, if you bring your best, then we promise to give you, our best. 


Culture and Community 

 RSA is a purpose-driven business – our purpose is to ‘help people, businesses, and society prosper in good times, and be resilient in bad times’.  

 We do that by living our values – Integrity, Respect, Customer-driven, Excellence, and Generosity – in everything that we do. 

 We provide an open and honest workplace – where everybody contributes, and every view is listened-to and respected.  

 Generosity is in our DNA and is the value that guides and enables our people to help others, protect the environment and make our communities more resilient. It drives our efforts to care for people and to give our time, financial resources and talent. We’re also committed to helping society adapt to a changing climate taking reasonable care to ensure that our business activities are conducted in an environmentally sustainable manner.  


Our stats don’t lie… in our annual engagement survey  

87% of our people celebrate the diversity in their teams and the wider company  

90% of our people feel safe to speak up and share if they’ve made a mistake  

91% of our people feel valued and respected by leadership  

89% of our people are benefiting and thriving through our hybrid working model 


So if you want to make a difference every day, we’d love to have you. 


Business Analyst

Exciting new role within our IT department for a Graduate Business Analyst to join our highly skilled and experienced team.  As the Business Analyst the will involve working across the Integrated Technology Solutions function and with Business users to identify, understand and assess the detailed business requirements for IT solutions, for business process change and test support.  You will spend the majority of your time working with users to understand their requirements and then documenting them for use by a range of internal IT colleagues and external suppliers.  You will use your communication and analytical skills to enable a full understanding of the business’ current and future IT solution needs.

This role is focussed on new entrants to the Business Analysis discipline – successful candidates would need to showcase their analytical


Key Responsibilities:

  • Working with business representatives and users, and a variety of colleagues, to identify and understand their detailed business requirements.
  • Conducting evaluation of business processes and activities to identify detailed requirements, escalating process issues and improvement opportunities to process improvement colleagues.
  • Identifying, producing and reviewing functional specifications for IT applications and infrastructure.
  • Participating in joint business and IT design sessions by contributing business and/or systems knowledge to enable tailored IT solutions.
  • Supporting the development of business cases for the implementation of new or enhanced IT services and solutions.
  • Participating in the testing of IT solutions to ensure they correspond with documented specifications and business requirements.
  • Proactively developing and maintaining a current and accurate knowledge of relevant business application solutions to provide effective support to the business.



  • Qualification in Analysis, Lean or Process ideal
  • Intermediate knowledge of MS Excel, Word, PowerPoint and SAS 
  • Strong communications and organisational skills


Regulatory Requirements:

  • This role is subject to the Fitness and Probity Standards (“The Standards”) , issued under Section 50 of the Central Bank Reform Act 2010 and any subsequent amendments. The role holder must ensure they are fully aware of the Standards and in a position to fully comply with them at all times.


RSA Insurance Ireland DAC and its affiliate companies consider applicants on the basis of qualifications and without regard to race, colour, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally protected status

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