Claims Negotiator Role

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Job Title:
Claims Negotiator Role

Knocknacarra - Co Galway

Closing date:

Vacancy Description

Join RSA and make a difference every day. 

 Whether you are just beginning your career or looking to take the next progressive step in your journey, RSA Insurance Ireland is an organization where you can be yourself, learn and develop and a place where your ideas and contributions matter.  

With offices in Belfast, Galway, and Dublin, we have embraced hybrid work empowering our people to work flexibly and to suit their individual needs, which enables them to deliver great service to the customers we look after every day. Our Dublin office is also home to our sister-company        

At RSA and we empower our customers to make a difference in their lives. And the same goes for our employees. We are proud to have 32 different nationalities represented in our workforce. Our diverse customer base benefits from the diverse perspectives of our teams that serve them, solving complex problems with creative ideas. 

 As proud member of the Intact family, we’re part of something bigger with a presence in North America, the UK, and Europe. Our business has grown organically and through acquisitions to over $21 billion of total annual premiums. 

We want you to thrive and grow with us – and we’ll give you all the tools, flexibility and learning opportunities you need to do it.

 And, if you bring your best, then we promise to give you, our best. 


Culture and Community 

 RSA is a purpose-driven business – our purpose is to ‘help people, businesses, and society prosper in good times, and be resilient in bad times’.  

 We do that by living our values – Integrity, Respect, Customer-driven, Excellence, and Generosity – in everything that we do. 

 We provide an open and honest workplace – where everybody contributes, and every view is listened-to and respected.  

 Generosity is in our DNA and is the value that guides and enables our people to help others, protect the environment and make our communities more resilient. It drives our efforts to care for people and to give our time, financial resources and talent. We’re also committed to helping society adapt to a changing climate taking reasonable care to ensure that our business activities are conducted in an environmentally sustainable manner.  


Our stats don’t lie… in our annual engagement survey  

87% of our people celebrate the diversity in their teams and the wider company  

90% of our people feel safe to speak up and share if they’ve made a mistake  

91% of our people feel valued and respected by leadership  

89% of our people are benefiting and thriving through our hybrid working model 


So if you want to make a difference every day, we’d love to have you. 


Claims Negotiator

Exciting new role to join our highly skilled and experienced Claims Team in Galway.  This role as Claims Negotiator will be involved in evaluating all types of injury claims. You will spend your time driving injury claims to economic settlement at Pre and Post PIAB and Litigation of the Claims process.

You will spend most of your time leading settlements of third-party claims. You will enjoy using your strong investigative, negotiation, analytical, relationship management and decision-making skills to deliver an effective and efficient service to support delivery of business objectives.

You will attend negotiation meetings with Plaintiff Solicitors at Regional Court venues to maximise every opportunity for cost effective settlement.


Key Responsibilities:

  • The provision of the most effective and efficient, negotiation and settlement service for claims.
  • Preparing and delivering case decisions and solutions to RSA customers, in line with agreed processes at designated level authority to preferred clients.
  • Undertaking some claims settlement negotiations for preferred clients
  • Providing precautionary and post-event advice and guidance to preferred RSA customers to minimise future claims and mitigate the impact of current claims.
  • Acting as a point of referral to colleagues and customers, providing expert advice and guidance.
  • Co ordinating identification of all injury claims for early economic settlements.
  • Building effective management relationship with our RSA Customers. Defence and Plaintiff Solicitors.



  • 3-5 years insurance business experience required with CIP.  
  •  Role will be based in Galway office working hybrid.
  • Full clean Drivers Licence
  • Strong negotiation skills
  • Good verbal & written communication skills
  • Overnight stays may be necessary.  


Regulatory Requirements:

  • If this role is defined as a "controlled function" by the Central Bank Reform Act 2010 Regulations 2011. Any appointment will be conditional on the company being satisfied that you meet the requirements as set out in the Fitness & Probity standards issued in this Act.



RSA Insurance Ireland DAC and its affiliate companies consider applicants on the basis of qualifications and without regard to race, colour, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally protected status




Sorry, this vacancy is closed.

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