Claims Insight & Controls Analyst

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Job Title:
Claims Insight & Controls Analyst

Dundrum - Dublin 16

Closing date:
Close date not set

Vacancy Description

Join RSA and make a difference every day. 

 Whether you are just beginning your career or looking to take the next progressive step in your journey, RSA Insurance Ireland is an organization where you can be yourself, learn and develop and a place where your ideas and contributions matter.  

With offices in Belfast, Galway, and Dublin, we have embraced hybrid work empowering our people to work flexibly and to suit their individual needs, which enables them to deliver great service to the customers we look after every day. Our Dublin office is also home to our sister-company        

At RSA and we empower our customers to make a difference in their lives. And the same goes for our employees. We are proud to have 32 different nationalities represented in our workforce. Our diverse customer base benefits from the diverse perspectives of our teams that serve them, solving complex problems with creative ideas. 

 As proud member of the Intact family, we’re part of something bigger with a presence in North America, the UK, and Europe. Our business has grown organically and through acquisitions to over $21 billion of total annual premiums. 

We want you to thrive and grow with us – and we’ll give you all the tools, flexibility and learning opportunities you need to do it.

 And, if you bring your best, then we promise to give you, our best. 


Culture and Community 

 RSA is a purpose-driven business – our purpose is to ‘help people, businesses, and society prosper in good times, and be resilient in bad times’.  

 We do that by living our values – Integrity, Respect, Customer-driven, Excellence, and Generosity – in everything that we do. 

 We provide an open and honest workplace – where everybody contributes, and every view is listened-to and respected.  

 Generosity is in our DNA and is the value that guides and enables our people to help others, protect the environment and make our communities more resilient. It drives our efforts to care for people and to give our time, financial resources and talent. We’re also committed to helping society adapt to a changing climate taking reasonable care to ensure that our business activities are conducted in an environmentally sustainable manner.  


Our stats don’t lie… in our annual engagement survey  

87% of our people celebrate the diversity in their teams and the wider company  

90% of our people feel safe to speak up and share if they’ve made a mistake  

91% of our people feel valued and respected by leadership  

89% of our people are benefiting and thriving through our hybrid working model 



Claims Insight & Control Analyst

Excellent new role in our Claims Insights and Control Team.  As Claims Insights & Control Analyst you will be involved working in a small, technically experienced, and critical team where you will work closely with the Head of Claims Insight & Control and the wider Claims Management Team.

The team is responsible for the delivery of a robust and sustainable control environment within Claims, ensuring that Claims are operating in compliance with the Claims Policy and supporting Frameworks.

You will work closely with other members of the Claims Insight & Control Team as well as the wider Claims Community to ensure clear understanding of the Control, Customer and Operational Performance of the Claims Function. In particular, you will work closely with the Technical File Review Team ensuring their various quarterly file related activities are in place for them. You will also work with functions external to Claims (e.g., Risk, Regulatory Compliance, Finance).

You will need a level of business knowledge and experience which you will continually develop, and you will use your organisational and planning skills to deal with conflicting priorities and demands.


Key Responsibilities:

  • Ensuring the Insight Control team and the broader Claims Community is compliant with the Claims Policy and its associated supporting Frameworks in particular the CTR Framework
  • Working with FCF, Risk, Regulatory Compliance and Audit ensuring claims supports the three line of defence method of control. Ensuring all actions, remediations post any reviews are completed within the required timeframes.
  • Preparing reports on a regular or ad hoc basis, within agreed timescales.
  • Analysing data and information to identify trends, anomalies, gaps, etc.
  • Responsible for tracking issues and actions to conclusion where applicable
  • Contributing and managing the production of communications and presentations for stakeholders where applicable
  • Participating in Claims related projects as required and ensuring projects are delivered on time and in line with project scope and definition.
  • Ensuring all AML & Sanctions related activities are performed within agreed timeframes.
  • Ensuring monthly Committee meeting materials such as presentations and minutes within your remit are produced to a high standard and within agreed timeframes.




  • 2 Years experiences within Insurance industry
  • The role is Dublin based but you will also spend time in Galway and Belfast Claims Operations
  • Excellent organisational skills.
  • Strong verbal and written communication skills
  • Strong data analytical skills
  • Intermediate level Excel & PowerPoint
  • A knowledge of the RSAII Business (knowledge of claims processes and procedures may be an advantage)
  • Understanding of relevant Group polices and regulatory requirements.



Regulatory Requirements:

  • If this role is defined as a "controlled function" by the Central Bank Reform Act 2010 Regulations 2011. Any appointment will be conditional on the company being satisfied that you meet the requirements as set out in the Fitness & Probity standards issued in this Act.


RSA Insurance Ireland DAC and its affiliate companies consider applicants on the basis of qualifications and without regard to race, colour, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally protected status

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