Motor Injury Claims Handler

Job Ref:

Job Title:
Motor Injury Claims Handler

Knocknacarra - Co Galway

Closing date:
Close date not set

Vacancy Description

Join RSA and make a difference every day. 

 Whether you are just beginning your career or looking to take the next progressive step in your journey, RSA Insurance Ireland is an organization where you can be yourself, learn and develop and a place where your ideas and contributions matter.  

With offices in Belfast, Galway, and Dublin, we have embraced hybrid work empowering our people to work flexibly and to suit their individual needs, which enables them to deliver great service to the customers we look after every day. Our Dublin office is also home to our sister-company        

At RSA and we empower our customers to make a difference in their lives. And the same goes for our employees. We are proud to have 32 different nationalities represented in our workforce. Our diverse customer base benefits from the diverse perspectives of our teams that serve them, solving complex problems with creative ideas. 

 As proud member of the Intact family, we’re part of something bigger with a presence in North America, the UK, and Europe. Our business has grown organically and through acquisitions to over $21 billion of total annual premiums. 

We want you to thrive and grow with us – and we’ll give you all the tools, flexibility and learning opportunities you need to do it.

 And, if you bring your best, then we promise to give you, our best. 


Culture and Community 

 RSA is a purpose-driven business – our purpose is to ‘help people, businesses, and society prosper in good times, and be resilient in bad times’.  

 We do that by living our values – Integrity, Respect, Customer-driven, Excellence, and Generosity – in everything that we do. 

 We provide an open and honest workplace – where everybody contributes, and every view is listened-to and respected.  

 Generosity is in our DNA and is the value that guides and enables our people to help others, protect the environment and make our communities more resilient. It drives our efforts to care for people and to give our time, financial resources and talent. We’re also committed to helping society adapt to a changing climate taking reasonable care to ensure that our business activities are conducted in an environmentally sustainable manner.  


Our stats don’t lie… in our annual engagement survey  

87% of our people celebrate the diversity in their teams and the wider company  

90% of our people feel safe to speak up and share if they’ve made a mistake  

91% of our people feel valued and respected by leadership  

89% of our people are benefiting and thriving through our hybrid working model 



Motor Injury Claims Handler

Excellent new opportunity for an experienced Claims Handler to join our Motor Injury Team in Galway.  As a Motor Injury Handler, you will be involved providing excellent service - using our technical skills & know- how to achieve successful outcomes on injury claims.

You’ll need to be a driven and motivated team member with a hardworking, can-do attitude and a real passion for delivering excellent claims results. You will have strong technical, negotiation and organisational skills.

You’ll also need lots of initiative, an affinity for problem solving as well as the ability to work to set targets and remain calm under pressure. You should also be able to organise and prioritise your workload effectively.


Key Responsibilities:

  • This job involves providing ongoing advice and guidance to our customers & other teams in RSA. You will be mostly desk based engaging with Solicitors, Service Providers & other experts regularly. You will also engage with colleagues in our Dublin, Galway & Belfast operations and be part of our Claims team.
  • The person we are looking for understands the requirements of Injury Claims such as policy indemnity, reserving, and how to proactively manage an injury claim to conclusion in line with our company processes and procedures.
  • You will assess claims against relevant criteria and use your experience to identify actual or potential issues - involving others as appropriate to minimise leakage and protect the interests of the client & RSA.
  • You will undertake claims reviews with Brokers & Policyholders - ensuring you represent RSA in a professional & competent manner & that you can articulate in person & via correspondence an accurate summary of the claim.
  • You will manage customer interactions in an efficient, courteous and timely manner in order to deliver high standards of customer satisfaction.
  • Naturally you will therefore be an expert communicator who can relate well to customers and colleagues alike.
  • As part of a busy team of up to 10 claims handlers, you will contribute to the delivery of the team targets by achieving your own objectives effectively.
  • Finally a high level of enthusiasm, resilience and a good sense of fun will stand you in good stead.



  • 1 to 2 year’s Injury claims handling experience or a background of working in a legal environment would be very advantageous.
  • Prior experience of negotiating claim settlements essential
  • APA Qualified & working towards obtaining your CIP or ACII qualification


Regulatory Requirements:

  • If this role is defined as a "controlled function" by the Central Bank Reform Act 2010 Regulations 2011. Any appointment will be conditional on the company being satisfied that you meet the requirements as set out in the Fitness & Probity standards issued in this Act.


RSA Insurance Ireland DAC and its affiliate companies consider applicants on the basis of qualifications and without regard to race, colour, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally protected status

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