Head of Commercial Operations

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Job Title:
Head of Commercial Operations

Dundrum - Dublin 16

Closing date:

Vacancy Description

Join RSA and make a difference every day. 

 Whether you are just beginning your career or looking to take the next progressive step in your journey, RSA Insurance Ireland is an organization where you can be yourself, learn and develop and a place where your ideas and contributions matter.  

With offices in Belfast, Galway, and Dublin, we have embraced hybrid work empowering our people to work flexibly and to suit their individual needs, which enables them to deliver great service to the customers we look after every day. Our Dublin office is also home to our sister-company 123.ie.        

At RSA and 123.ie we empower our customers to make a difference in their lives. And the same goes for our employees. We are proud to have 32 different nationalities represented in our workforce. Our diverse customer base benefits from the diverse perspectives of our teams that serve them, solving complex problems with creative ideas. 

 As proud member of the Intact family, we’re part of something bigger with a presence in North America, the UK, and Europe. Our business has grown organically and through acquisitions to over $21 billion of total annual premiums. 

We want you to thrive and grow with us – and we’ll give you all the tools, flexibility and learning opportunities you need to do it.

 And, if you bring your best, then we promise to give you, our best. 


Culture and Community 

 RSA is a purpose-driven business – our purpose is to ‘help people, businesses, and society prosper in good times, and be resilient in bad times’.  

 We do that by living our values – Integrity, Respect, Customer-driven, Excellence, and Generosity – in everything that we do. 

 We provide an open and honest workplace – where everybody contributes, and every view is listened-to and respected.  

 Generosity is in our DNA and is the value that guides and enables our people to help others, protect the environment and make our communities more resilient. It drives our efforts to care for people and to give our time, financial resources and talent. We’re also committed to helping society adapt to a changing climate taking reasonable care to ensure that our business activities are conducted in an environmentally sustainable manner.  


Our stats don’t lie… in our annual engagement survey  

87% of our people celebrate the diversity in their teams and the wider company  

90% of our people feel safe to speak up and share if they’ve made a mistake  

91% of our people feel valued and respected by leadership  

89% of our people are benefiting and thriving through our hybrid working model 



Head of Commercial Operations

Jobs like this involve leading several Underwriting teams to contribute to RSA’s profitable growth ambitions and deliver the underwriting strategy in an effective, cost-efficient way in line with business needs and performance expectations. 

You will spend most of your time developing and implementing operational plans, monitoring and reporting business performance, managing stakeholder relationships and guiding and developing your teams and team leaders. 

You will be office based (Dublin and Galway) working face to face with your team leaders daily and also spending time with other leaders in Pricing & Portfolio and Sales & Distribution. You will have experience of developing business plans and have strong leadership skills.  


Key Responsibilities:

  • Planning and managing (team/department/unit) business operations and resources in line with agreed performance targets, service standards, budgets and wider business and change objectives 
  • Monitoring team/department/unit operational and financial performance and take timely and appropriate action to address issues arising. 
  • Building and maintaining effective working relationships with other business areas and functions to maximise the effective operation of the team/department/unit. 
  • Agreeing and organising the production and reporting of business information required to support and inform other business areas and activities e.g., on market trends. 
  • Supporting and encouraging the identification and implementation of appropriate new and/or better ways of doing things to improve service and/or efficiency.  
  • Maintaining an effective and proportionate business control environment in line with internal policy and material external legislative and/or regulatory requirements. 
  • Recruiting, managing, coaching, developing, and motivating the team/department/unit to ensure delivery of the required standards of performance now and in the future. 
  • Building and developing the Customer Proposition for different lines of business/customer segments. 
  • Enhancing and improving the customer experience through continuous improvement of service. 
  • Delivering change to drive forward the Underwriting Excellence agenda. 
  • Building and maintaining close working relationships with other key functions such as Commercial Portfolio & Pricing, Sales & Distribution and Claims. 
  • Having a working knowledge of the markets in which RSA operate including Broker key customer relationships. 
  • Key role in cross functional forum e.g. complaints, consumer risk 
  • Create a great place to work through employee engagement initiatives measured through employee survey scores. 



  • To maintain effective organization & resourcing of the team. 
  • Implement a balance scorecard to manage Underwriter performance (Financial, Quality and Productivity) 
  • To identify & maximize opportunities for the profitable development of the business through involvement in new business pitches.  
  • To have a full understanding of relevant legislation and market agreements / developments. 
  • To always adhere to Underwriting Policy & Best Practice. 
  • To hold or progress towards the ACII qualification with CIP minimum accreditation.  
  • 10 years’ experience in a senior leadership role 
  • Proficiency required in MS Outlook, Word, Excel & the Underwriting applications.  
  • Complete the appropriate annual CPD requirement as defined by the Financial Regulator and / or the professional body to which you are affiliated. 
  • Shape & deliver Underwriting strategy. 
  • Contribute to the overall company strategy.


Regulatory Requirements:

  • This role is subject to the Fitness and Probity Standards (“The Standards”) , issued under Section 50 of the Central Bank Reform Act 2010 and any subsequent amendments. The role holder must ensure they are fully aware of the Standards and in a position to fully always comply with them.


RSA Insurance Ireland DAC and its affiliate companies consider applicants on the basis of qualifications and without regard to race, colour, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally protected status

Sorry, this vacancy is closed.

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