Senior Commercial Underwriter & New Business Team Lead

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Senior Commercial Underwriter & New Business Team Lead

Dundrum - Dublin 16

Closing date:
Close date not set

Vacancy Description

Join RSA and make a difference every day. 

 Whether you are just beginning your career or looking to take the next progressive step in your journey, RSA Insurance Ireland is an organization where you can be yourself, learn and develop and a place where your ideas and contributions matter.  

With offices in Belfast, Galway, and Dublin, we have embraced hybrid work empowering our people to work flexibly and to suit their individual needs, which enables them to deliver great service to the customers we look after every day. Our Dublin office is also home to our sister-company        

At RSA and we empower our customers to make a difference in their lives. And the same goes for our employees. We are proud to have 32 different nationalities represented in our workforce. Our diverse customer base benefits from the diverse perspectives of our teams that serve them, solving complex problems with creative ideas. 

 As proud member of the Intact family, we’re part of something bigger with a presence in North America, the UK, and Europe. Our business has grown organically and through acquisitions to over $21 billion of total annual premiums. 

We want you to thrive and grow with us – and we’ll give you all the tools, flexibility and learning opportunities you need to do it.

 And, if you bring your best, then we promise to give you, our best. 


Culture and Community 

 RSA is a purpose-driven business – our purpose is to ‘help people, businesses, and society prosper in good times, and be resilient in bad times’.  

 We do that by living our values – Integrity, Respect, Customer-driven, Excellence, and Generosity – in everything that we do. 

 We provide an open and honest workplace – where everybody contributes, and every view is listened-to and respected.  

 Generosity is in our DNA and is the value that guides and enables our people to help others, protect the environment and make our communities more resilient. It drives our efforts to care for people and to give our time, financial resources and talent. We’re also committed to helping society adapt to a changing climate taking reasonable care to ensure that our business activities are conducted in an environmentally sustainable manner.  


Our stats don’t lie… in our annual engagement survey  

87% of our people celebrate the diversity in their teams and the wider company  

90% of our people feel safe to speak up and share if they’ve made a mistake  

91% of our people feel valued and respected by leadership  

89% of our people are benefiting and thriving through our hybrid working model 



Senior Commercial Underwriter & New Business Team Lead

This role is a combination of underwriting and people management, supporting and working closely with the Commercial Team Leaders and the Head of Commercial Operations to achieve operational and quality targets.

It involves underwriting Property, Liability & SME cases building, maintaining, and developing relationships with a portfolio of Accounts to generate new business in line with agreed area/segment strategies and, secure profitable renewals and underwriting the associated cases within agreed processes and risk appetite. 

You will be required to assist and support the New Business Dublin Trading Team, resolving queries and problems, and helping to develop your teams professional and technical capabilities where appropriate while also spending time in your core new business role.

In addition, it will involve leading the Dublin New Business team to achieve business targets and deliver the defined customer propositions. People management will involve monitoring the teams progress towards goals, underwriting discipline, guiding/coaching and developing professional capabilities within the team.

You will have strong analytical, relationship management and communication skills.

We can offer you a vibrant and dynamic environment to work in with support towards your insurance qualification and most importantly developing a highly rewarding career in insurance.


Key Responsibilities:

  • Reviewing new business cases, where appropriate, and delivering underwriting decisions by following agreed processes at the designated authority level and with the necessary senior direction and support, to secure profitable business within the agreed risk appetite.
  • Using their knowledge with customers, colleagues and business partners to develop propositions and/or win/keep business and/or improve performance and/or delight customers.
  • Actively engaging in the identification, prioritization, negotiation and winning of Account relationships in line with agreed business strategies and delegated authorities.
  • Managing complaints within own license level in an appropriate fashion to maintain quality and continuity of relationships.
  • Contributing to the wider development of effective business strategies, priorities, and market propositions, drawing on own knowledge, understanding and interpretation of local markets, competitors, and Accounts.
  • Identifying non-standard or complex risks and allocating to appropriately qualified colleagues to ensure they are handled appropriately.
  • Designing and monitoring SLA performance within specific lines of business
  • Supporting the on-boarding of underwriters and creating development plans/supports
  • Identifying operational issues and suggesting possible improvements
  • Monitoring and evaluating underwriter performance, providing learning or coaching opportunities, and taking corrective action, if necessary
  • Preparing reports and analyzing data to assist management as they determine goals.
  • Contributing to technical audits and peer review processes as required to support and enable the maintenance of an effective control environment.
  • Providing expert advice, guidance and coaching to less qualified and/or experienced colleagues to address technical referrals and raise standards and expertise across the technical community.
  • Develop and maintain good internal relationships to support the end-to-end delivery of the customer proposition. Managing customer expectations and delivering the relevant Brand Promise
  • Working with Head of Commercial Operations, Commercial leaders and Senior Underwriters to build an outperformance culture in the Commercial underwriting community.



  • 7 Years experiences within Insurance sector
  • Complete the appropriate annual CPD requirements as defined by the Financial Regulator and/or the Professional Body to which you are affiliated (e.g.  III, CII, CIPD, ACCA)
  • Proficiency required in Word, Excel, PowerPoint and processing applications.
  • Motivates and develops team creating a positive environment
  • Ability to work to tight deadlines with a commitment to delivering quality results.


Regulatory Requirements:

  • This role is subject to the Fitness and Probity Standards (“The Standards”) , issued under Section 50 of the Central Bank Reform Act 2010 and any subsequent amendments. The role holder must ensure they are fully aware of the Standards and in a position to fully always comply with them.


RSA Insurance Ireland DAC and its affiliate companies consider applicants on the basis of qualifications and without regard to race, colour, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally protected status


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