Join RSA and make a difference every day. 

Whether you are just beginning your career or looking to take the next progressive step in your journey, RSA Insurance Ireland is an organization where you can be yourself, learn and develop and a place where your ideas and contributions matter.  

With offices in Belfast, Galway, and Dublin, we have embraced hybrid work empowering our people to work flexibly and to suit their individual needs, which enables them to deliver great service to the customers we look after every day. Our Dublin office is also home to our sister-company 123.ie.        

At RSA and 123.ie we empower our customers to make a difference in their lives. And the same goes for our employees. We are proud to have 32 different nationalities represented in our workforce. Our diverse customer base benefits from the diverse perspectives of our teams that serve them, solving complex problems with creative ideas. 

As proud member of the Intact family, we’re part of something bigger with a presence in North America, the UK, and Europe. Our business has grown organically and through acquisitions to over $21 billion of total annual premiums. 

We want you to thrive and grow with us – and we’ll give you all the tools, flexibility and learning opportunities you need to do it.

 And, if you bring your best, then we promise to give you, our best. 

Culture and Community 

RSA is a purpose-driven business – our purpose is to ‘help people, businesses, and society prosper in good times, and be resilient in bad times’.  

We do that by living our values – Integrity, Respect, Customer-driven, Excellence, and Generosity – in everything that we do. 

We provide an open and honest workplace – where everybody contributes, and every view is listened-to and respected.  

Generosity is in our DNA and is the value that guides and enables our people to help others, protect the environment and make our communities more resilient. It drives our efforts to care for people and to give our time, financial resources and talent. We’re also committed to helping society adapt to a changing climate taking reasonable care to ensure that our business activities are conducted in an environmentally sustainable manner.  

Our stats don’t lie… in our annual engagement survey  

87% of our people celebrate the diversity in their teams and the wider company  

90% of our people feel safe to speak up and share if they’ve made a mistake  

91% of our people feel valued and respected by leadership  

89% of our people are benefiting and thriving through our hybrid working model 

 So if you want to make a difference every day, we’d love to have you.

Motor Damage Claims Handler – Belfast City Centre

This is an exciting new hybrid working career opportunity within the Insurance industry.

We are currently hiring for a Motor Damage Claims Handler to join our team based in Belfast City Centre. The role is a full-time position and is hybrid (WFH/Office based). Training takes place in our Belfast office.

Whilst previous experience is desirable it is not essential.

At RSA Insurance, career progression is nurtured, and performance is recognised. We help people move forward in life, that’s why we put steps in place to encourage our colleagues to learn, adapt and grow.

If you’re interested in developing a career in the insurance sector, are focused on doing the right thing for our customers and want to be better every day, then we want to speak to you!

Key Responsibilities:

• You will spend most of your time reviewing and assessing motor claims
• Having high levels of empathy and understanding for our customers
• Depending on your level of experience this will involve taking claim notifications over the phone, providing updates on claims, and working with customers, brokers and service providers to progress claims towards settlement.
• Managing customer interactions in an efficient, courteous, and timely manner to deliver high standards of customer satisfaction.
• Working proactively with service providers to ensure fair and efficient investigation and evaluation of liability and damage and agreeing appropriate repair, replacement, or reimbursement.
• Supporting more experienced colleagues in the handling of complex cases
• Delivering the highest standards of quality and working with your colleagues to continuously improve

Requirements:

• Minimum of 5 GCSE’s to include Maths and English
• Strong customer service skills
• Ability to work independently and as a team
• Confident, enthusiastic, and professional phone manner
• Ability to communicate with customers over the phone
• Experience of Microsoft Word and Excel desirable but not required

Benefits:

• A competitive salary with an achievable performance related bonus
• Exam sponsorship & study leave to achieve the Insurance Industry exams, with a reward upon completion.
• Sociable hours of work Monday to Friday with no weekend work.
• 25 days annual leave plus additional company days and time off for moments that matter. There are also options to buy more annual leave
• A generous pension contribution
• Life Assurance & Critical Illness Cover
• Home and motor insurance contribution
• Generous family leave policies
• Energetic and open team dynamic
• Great staff social events – on site and virtual – organised by the RSA Connect Team
• Spotlight recognition points which convert to vouchers and other great prizes
• Access to learning on your own terms – courses by top learning providers across multiple topics available online.
• Flex Benefits Package – choose from options like Health Insurance, Dental Insurance, Gym Discount options
• Easy access to our Employee Assistance Programme and suite of Employee Wellness Initiatives including Annual Flu Vaccine

Regulatory Requirements:

• If this role is defined as a "controlled function" by the Central Bank Reform Act 2010 Regulations 2011. Any appointment will be conditional on the company being satisfied that you meet the requirements as set out in the Fitness & Probity standards issued in this Act.

RSA Insurance Ireland DAC and its affiliate companies consider applicants on the basis of qualifications and without regard to race, colour, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally protected status