Join RSA and make a difference every day. 

Whether you are just beginning your career or looking to take the next progressive step in your journey, RSA Insurance Ireland is an organization where you can be yourself, learn and develop and a place where your ideas and contributions matter.  

With offices in Belfast, Galway, and Dublin, we have embraced hybrid work empowering our people to work flexibly and to suit their individual needs, which enables them to deliver great service to the customers we look after every day. Our Dublin office is also home to our sister-company 123.ie.        

At RSA and 123.ie we empower our customers to make a difference in their lives. And the same goes for our employees. We are proud to have 32 different nationalities represented in our workforce. Our diverse customer base benefits from the diverse perspectives of our teams that serve them, solving complex problems with creative ideas. 

 As proud member of the Intact family, we’re part of something bigger with a presence in North America, the UK, and Europe. Our business has grown organically and through acquisitions to over $21 billion of total annual premiums. 

We want you to thrive and grow with us – and we’ll give you all the tools, flexibility and learning opportunities you need to do it.

 And, if you bring your best, then we promise to give you, our best. 

Culture and Community 

 RSA is a purpose-driven business – our purpose is to ‘help people, businesses, and society prosper in good times, and be resilient in bad times’.  

 We do that by living our values – Integrity, Respect, Customer-driven, Excellence, and Generosity – in everything that we do. 

 We provide an open and honest workplace – where everybody contributes, and every view is listened-to and respected.  

 Generosity is in our DNA and is the value that guides and enables our people to help others, protect the environment and make our communities more resilient. It drives our efforts to care for people and to give our time, financial resources and talent. We’re also committed to helping society adapt to a changing climate taking reasonable care to ensure that our business activities are conducted in an environmentally sustainable manner.  

Our stats don’t lie… in our annual engagement survey  

87% of our people celebrate the diversity in their teams and the wider company  

90% of our people feel safe to speak up and share if they’ve made a mistake  

91% of our people feel valued and respected by leadership  

89% of our people are benefiting and thriving through our hybrid working model 

Liability Claims Handler – Galway 

We are currently expanding our Liability Team in Galway. This role as Liability Claims Handler will involve handling Injury or Liability cases using agreed claims processes to ensure appropriate reserving, achieve fair settlements and deliver business objectives. 

You will spend most of your time, assessing information about a claim, implementing the appropriate strategy for that claim, managing customer interactions, and liaising with suppliers, to proactively bring a claim to the right conclusion.  While the role is based in Galway, due to current guidelines there will be a requirement to be able to work both from home and in the office.

Key Responsibilities:

• Managing a portfolio of cases to ensure each case is reserved appropriately in line with RSAI’s case reserving methodology.
• Proactively manage a portfolio of cases to achieving settlement, within designated personal authority level, in line with established standards, procedures and guidance provided.
• Referring claims falling outside limits of personal authority to others promptly, in line with agreed referral procedures.
• Assessing claims against relevant criteria and experience to identify actual or potential issues and involving others as
• appropriate to minimise leakage and protect the interests of the business.
• Managing customer interactions in an efficient, courteous and timely manner in order to deliver high standards of customer satisfaction.
• Organising and using approved internal and/or external suppliers to drive proactive settlement of claims.
• Helping and contributing towards the development of less experienced colleagues to raise standards and expertise across the team. Contributing to the identification of and research into new product and proposition development
• opportunities to ensure the claims components are feasible and appropriate to the target customer.
• Supporting Portfolio and Sales & Marketing colleagues by providing identifying improvements to policy wordings and supporting client reviews.
• To work always within your individual claims handling license.
• To help achieve departmental performance targets on Direct Settlements, Injuries Board acceptance rates, Compliance Diagnostics.
• To identify and maximize opportunities for the profitable development of the business through involvement in new business pitches.
• To have a full understanding of relevant legislation and market agreements/developments.
• To always adhere to Claims Best Practice.

Requirements:

• CIP/ACII preferred or other recognized qualifications
• 2/3 years experiences in Injury & Liability Claims
• Knowledge of local market
• Working always within your individual claims handling licence
• Customer service experience in financial services industry
• Excellent communications skills

Regulatory Requirements:

• Hold or be progressing toward a recognised qualification in line with the requirements of the Minimum Competency Code for this role (e.g. Grandfathered / APA / CIP / ACII or other recognised qualification)
• This role falls within scope of the Minimum Competency Code (MCC) and includes a responsibility to directly manage or supervise other in-scope roles.
• This role is a "controlled function" as defined by the Central Bank Reform Act 2010 Regulations 2011. Any appointment will be conditional on the company being satisfied that you meet the requirements as set out in the Fitness & Probity standards issued in this Act.  CF5,6,7&8.

RSA Insurance Ireland DAC and its affiliate companies consider applicants on the basis of qualifications and without regard to race, colour, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally protected status.