Join RSA and make a difference every day.

At RSA and we empower our customers to make a difference in their lives. And the same goes for our employees.

We have offices in Belfast, Galway, and Dublin, where we’ve embraced hybrid working and empower our people to work flexibly to suit their needs and those of our customers. Our Dublin office is also home to our sister-company 123.ie.

Our diverse customer base benefits from the diverse perspectives of our teams that serve them, solving complex problems with creative ideas.

As proud member of the Intact family, we’re part of something bigger with a presence in North America, the UK, and Europe. Our business has grown organically and through acquisitions to over $20 billion of total annual premiums. 

We want you to succeed with us and grow with us – and we’ll give you the tools, flexibility and learning opportunities you need to do it. 

And, if you bring your best, then we promise to give you, our best.

Culture and Community

RSA is a purpose-driven business – our purpose is to ‘help people, businesses, and society prosper in good times, and be resilient in bad times’.

We do that by living our values – Integrity, Respect, Customer-driven, Excellence, and Generosity – in everything that we do.

We provide an open and honest workplace – where everybody contributes, and every view is listened-to and respected.

Generosity is in our DNA and is the value that guides and enables our people to help others, protect the environment and make our communities more resilient. It drives our efforts to care for people and to give our time, financial resources, and talent. We’re also committed to helping society adapt to a changing climate taking reasonable care to ensure that our business activities are conducted in an environmentally sustainable manner.

Our stats don’t lie… in our annual engagement survey

95% of our people are committed to driving innovation and change

91% of our people celebrate the diversity in their teams and wider company

90% of our people feel safe to share they’ve made a mistake

89% of our people strive to recognise colleagues for the amazing work they do

89% of our people know how their job supports the company’s strategy

So, if you want to make a difference every day, we’d love to have you.

Credit Control Team Manager

This role involves leading the Credit Control Team within Finance Operations.  You will be leading a team responsible for delivering a designated service or range of services to internal and/or external customers to a high standard and defined SLAs.

These services will typically be of a transactional nature eg premium collection, debt management but require the management of high and/or fluctuating volumes of activity, to tight deadlines and consistent standards within tight cost constraints. 

In addition, you will be responsible for the Financial Reporting aspects of Debtor management and will contribute to the Credit Risk Committee. You will add value through your ability to ensure your team deliver consistently and reliably to the required standards, adapt to fluctuations or changes in demand and deal promptly and effectively with customers and non-standard situations.

Key Responsibilities

• Leading, motivating and developing an engaged team to deliver high quality outputs in the most effective ways while ensuring their personal and professional development
• Ensuring processes and transactions are carried out accurately and consistently in line with defined timescale and service standards e.g. response times, record keeping, referrals, etc
• Contribute to Credit Risk Committee pack and Debtor slides for Group
• Engaging with customers and colleagues to maintain open lines of communication, ensure mutual understanding of requirements, developments and practical constraints and the prompt resolution of issues arising
• Planning and managing team resources to meet current and anticipated workloads and customer requirements
• Review of monthly credit control reports and management of monthly team meetings and subsequent actions
• Contributing to the effective identification, monitoring and management of operational risks to ensure continuity of service, data security and the minimization of loss, in relation to team activities
• Operate Key Financial Controls relating to debtors and credit control (FSCP 25 & FSCP 26)
• Ensuring the team and its activities comply with relevant law and regulation, including those which may apply in customer territories, whether they apply in the operating territory
• Contributing to a wide variety of projects and initiatives as needed to improve operational efficiency, develop capacity or capability and/or add value for customers

Requirements:  

• 3- 4 Years experiences within Credit Control
• May be qualified Finance professional or significant financial reporting experience
• Proven ability to deliver operational activities to a consistent high standard and optimum cost to serve
• Experience in delivering customer service in a financial services environment.

Regulatory Requirements:

• If this role is defined as a "controlled function" by the Central Bank Reform Act 2010 Regulations 2011. Any appointment will be conditional on the company being satisfied that you meet the requirements as set out in the Fitness & Probity standards issued in this Act.

RSA Insurance Ireland DAC and its affiliate companies consider applicants on the basis of qualifications and without regard to race, colour, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally protected status