Commercial Lines Underwriter in Belfast

RSA is one of the world's leading general insurers and a FTSE 100 Company with a heritage dating back over 300 years, and we are proud of it!
Our products are high quality and innovative – just ask our 20 million customers in over 100 countries.
We provide a great service to our customers when they need us most. That’s why we’re always looking at new and innovative ways in which to improve our service for our customers. We set new standards in the industry every day

The purpore of the job as Commerical Line Underwriter.
This job will involve underwriting small-medium sized Property & SME cases within agreed processes and risk appetite, and with direction & guidance from more experienced members of the team, to achieve business development and retention targets. You will spend the majority of your time handling renewals and endorsements, plus a small element of New Business activity, delivering underwriting decisions, referring cases outside personal authority limits, supporting other members of the team and managing customer interactions. You will be desk based working within a team and with other colleagues responsible for underwriting risks. You will have sound analytical, relationship management and communication skills.

Key Responsiblies:

• Handling allocated cases (renewals, endorsements & a small element of New Business) and delivering underwriting decisions, following agreed processes at the designated authority level and with the necessary senior direction and support, in order to secure profitable business within the agreed risk appetite.
• Referral of more involved risks and escalating to more qualified colleagues to ensure they are handled appropriately.•Supporting more qualified colleagues in the handling of non- standard cases in line with established standards, procedures and guidance provided.
• Managing customer interactions in an efficient, courteous and timely manner in order to deliver high standards of customer satisfaction.
• This job will typically be measured with the following KPI’s
• Quality and levels of service provided
• Feedback from customers and colleagues
• Operational efficiency
• Personal contribution to team productivity
• Compliance with legal, regulatory and policy requirements

Requirements:

• Based in Belfast
• Excellent organisational skills
• Strong verbal and written communication skills
• Awareness and understanding of relevant regulatory requirements
• Experience of working in roles other than Underwriting
• Customer service experience in financial services industry.

RSA Insurance Ireland DAC and its affiliate companies consider applicants on the basis of qualifications and without regard to race, colour, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally protected status