Motor Damage Claims Handler - Belfast

RSA is one of the world's leading general insurers and a FTSE 100 Company with a heritage dating back over 300 years, and we are proud of it!
Our products are high quality and innovative – just ask our 20 million customers in over 100 countries.
We provide a great service to our customers when they need us most. That’s why we’re always looking at new and innovative ways in which to improve our service for our customers. We set new standards in the industry every day.

Great career opportunity to a Motor Damage Claims Handler to join a growing team in Belfast office. 

The job involves handling standard cases using agreed claims processes to achieve settlement and business objectives.
You will spend most of your time managing customer interactions, liaising with suppliers, replacing and supplying appropriate goods and services, escalating nonstandard or complex cases, supporting more qualified colleagues and reviewing policy wordings.

You will be desk-based dealing with customers and third parties on a one to one basis, although you will also work with other colleagues and be part of a team. You will have strong communication, negotiation and organisations skills.

Key Responsibilities:

• Reviewing allocated cases and achieving settlement, within designated personal authority level, in line with established standards, procedures and guidance provided.
• Identifying non-standard or complex claims and escalating to more qualified colleagues to ensure they are handled appropriately.
• Managing customer interactions in an efficient, courteous and timely manner to deliver high standards of customer satisfaction.
• Organising and using approved internal and/or external suppliers to ensure repair, replacement and supply of appropriate goods and services to customers.
• Supporting more experienced colleagues in the handling of non-standard cases.
• Contributing to the production of new policy wordings or reviews of existing policy wordings to ensure policy documentation is current and accurate.
• Customer satisfaction and retention levels.
• Quality and levels of service delivered.
• Personal contribution to team productivity.
• Application of Brand Beliefs.
• Compliance with legal, regulatory and policy requirements.

Requirements:

• 2 years Motor Claims handling experience
• CII Qualified or Part Qualified is advantage
• Willingness to progress with Insurance exams. Regulatory Requirements:
• To have a full understanding of relevant legislation and market agreements and developments.
• To adhere at all times to Claims Best Practice.
• To participate in project work as it arises.
• Proficiency required in Word, Excel, PowerPoint and the claims handling applications

RSA Insurance Ireland DAC and its affiliate companies consider applicants on the basis of qualifications and without regard to race, colour, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally protected status.